Andrea Lundy
Cincinnati,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Tri Health
12.2022 - 08.2023
- Scheduling, rescheduling, and canceling patient appointments as required
- Providing instructions to patient to ensure that the patients are prepared for examinations and procedures
- Confirming patient appointments.
- Verified insurance coverage.
- Kept high average of performance evaluations
Billing Specialist
Charter Communications, Spectrum
12.2020 - 08.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
Human Resources Specialist
Catholic Health Initiatives
09.2017 - 10.2020
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Administered employee benefits programs and assisted with open enrollment
Education
Associate of Science - Business Administration And Management
Brown Mackie College-Cincinnati, Ohio
Cincinnati, OH11.2010
High School Diploma -
Princeton High School
Cincinnati, OH06.2001
Skills
- Strong Work Ethic
- Payroll Processing
- Information Management
- Confidentiality Requirements
- Data Entry
- Documentation and Reporting
- Schedule Organization
- Patient Scheduling
- Telephone Etiquette
- HR Understanding
- Attention to Detail
- Verbal and Written Communication
Leadership Experience
Served as a leader of common area associates to provide premier customer satisfaction by creating a friendly working environment through daily coaching and training.
Personal Information
Title: Customer service advocate
Timeline
Scheduling Coordinator
Tri Health
12.2022 - 08.2023
Billing Specialist
Charter Communications, Spectrum
12.2020 - 08.2022
Human Resources Specialist
Catholic Health Initiatives
09.2017 - 10.2020
Associate of Science - Business Administration And Management
Brown Mackie College-Cincinnati, Ohio
High School Diploma -
Princeton High School
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