Andrea Lykes
Columbus,OH
Summary
Accomplished Infant Teacher and Customer Service Representative with a proven track record in maintaining safe and nurturing environments for infants at Amazing KIDZ Daycare and enhancing customer loyalty at First Contact. Skilled in First Aid and demonstrating exceptional patience and empathy, adept at managing high-stress situations and ensuring safety and satisfaction.
Overview
27
27
years of professional experience
Work History
Infant Teacher
Amazing KIDZ Daycare
Columbus, OH
10.2011 - Current
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
Customer Service Representative
First Contact
Columbus, OH
08.2000 - 09.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Infant Teacher
Creative Kidz
Columbus, OH
09.2006 - 09.2011
Cashier
Kroger
Columbus, NC
08.1997 - 08.1999
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Medical Secretary/billing And Coding -
American School of Technology
Columbus, OH04.2003
Basic Studies -
Mifflin High School
Columbus, OH06.2000
Skills
- First Aid Training
- Patience and Empathy
- Safety awareness
- Housekeeping skills
Timeline
Infant Teacher
Amazing KIDZ Daycare
10.2011 - Current
Infant Teacher
Creative Kidz
09.2006 - 09.2011
Customer Service Representative
First Contact
08.2000 - 09.2001
Cashier
Kroger
08.1997 - 08.1999
Medical Secretary/billing And Coding -
American School of Technology
Basic Studies -
Mifflin High School
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