ANDREA LYLES
Capitol Heights,MD
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
DYNATA
06.2022 - 08.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Met performance goals and call center metrics in fast-paced performance setting.
CALL CENTER REPRESENTATIVE
NAVCO
02.2019 - 05.2022
CUSTOMER SERVICE SPECIALIST
12.2014 - 01.2019
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
- Developed effective relationships with customers through active listening, problem-solving, and follow-up communication
- Met daily customer service quotas with a focus on quality.
Education
HIGH SCHOOL DIPLOMA -
SUITLAND HIGH SCHOOL
Skills
- Consultative Sales
- Data Entry
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Report Generation
- Account Updating
- Complaint Resolution
- Data Collection
- Product Education
References
References available upon request
Timeline
CUSTOMER SERVICE REPRESENTATIVE
DYNATA
06.2022 - 08.2024
CALL CENTER REPRESENTATIVE
NAVCO
02.2019 - 05.2022
CUSTOMER SERVICE SPECIALIST
12.2014 - 01.2019
HIGH SCHOOL DIPLOMA -
SUITLAND HIGH SCHOOL