Summary
Overview
Work History
Education
Skills
Timeline
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Terrezelyn Lyons

Terrezelyn Lyons

Management
Monroe,LA

Summary

Dynamic professional with a proven track record at Pitney Bowes, excelling in mail sorting and operational efficiency. Recognized for accuracy and reliability, I implemented process improvements that enhanced workflow. Skilled in handling and sorting mail, I foster a safe work environment while training new team members to uphold high standards.

Overview

30
30
years of professional experience

Work History

Mail Sorter

Pitney Bowes
07.2025 - 11.2025
  • Operated sorting machinery to efficiently process incoming mail and packages.
  • Coordinated workflow to ensure timely distribution of mail within facility.
  • Trained new team members on sorting procedures and safety protocols.
  • Implemented improvements in sorting processes to enhance operational efficiency.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained a clean and organized work environment for optimal sorting efficiency.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.

Production Worker

Amazon Warehouse
06.2024 - 11.2025
  • Operated forklifts and pallet jacks to transport goods efficiently within warehouse.
  • Sorted and packaged products for shipment, ensuring accuracy in order fulfillment.
  • Conducted regular inventory checks to maintain stock levels and prevent shortages.
  • Collaborated with team members to streamline production processes and improve workflow.
  • Assisted in maintaining a clean and organized workspace, promoting safety compliance.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Home Loan Manger

Luxurious Home Finance
07.2024 - 09.2025
  • Assisted clients in understanding home loan options and application processes.
  • Processed mortgage applications with attention to detail and compliance requirements.
  • Collaborated with underwriters to facilitate loan approvals efficiently.
  • Maintained accurate records of customer interactions and transaction details.
  • Provided support in gathering necessary documentation for loan processing.

Call Center Representative

Entergy
07.2023 - 09.2025
  • Managed high volume of inbound customer inquiries, ensuring swift resolution of issues.
  • Trained new team members on call handling procedures and customer service best practices.
  • Utilized CRM software to document interactions and track customer feedback effectively.
  • Developed scripts for common inquiries, improving response time and consistency in communication.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Driver

Amazon
10.2024 - 06.2025
  • Operated various vehicle types, ensuring timely and efficient transportation of goods.
  • Conducted pre-trip inspections, maintaining safety and compliance with regulations.
  • Managed delivery schedules, optimizing routes for fuel efficiency and on-time arrivals.
  • Assisted in training new drivers on operational procedures and safety protocols.
  • Communicated effectively with dispatch teams to coordinate logistics and resolve issues.
  • Implemented best practices for loading and unloading cargo, enhancing workflow efficiency.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Recruiter

Vision 1 Staffing
08.2024 - 12.2024
  • Developed targeted recruitment strategies to attract top talent across diverse industries.
  • Streamlined candidate screening processes, enhancing efficiency and ensuring high-quality placements.
  • Managed full-cycle recruiting efforts, from job postings to onboarding new hires.
  • Collaborated with hiring managers to define role requirements and candidate profiles.
  • Leveraged applicant tracking systems to track candidates and maintain organized records.
  • Conducted interviews and assessments to evaluate candidate qualifications and fit.
  • Analyzed recruitment metrics to identify trends and improve sourcing strategies.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Driver

DHL
03.2024 - 07.2024
  • Monitored vehicle performance, identifying maintenance needs to reduce downtime.
  • Maintained accurate records of deliveries and mileage to support operational reporting.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Finance Analyst

A1 Financial Services
01.2023 - 07.2024
  • Analyzed financial data to identify trends and support management decisions
  • Developed and maintained financial models for forecasting and budgeting
  • Assisted in preparing monthly financial reports for stakeholders
  • Collaborated with cross-functional teams to ensure budget adherence
  • Assisted Clients with Business Loans and Financing Options
  • Explained the Business Credit Options available for Funding bank Accounts based on Monthly Revenue!!!

Education

Bachelor of Science - Education

University of Phoenix
Tempe, AZ
03-2030

High School Diploma -

Carroll High School
Monroe
05-2000

Skills

  • Handling and sorting mail
  • Reliability and punctuality
  • Accuracy and precision
  • Workplace safety

Timeline

Mail Sorter

Pitney Bowes
07.2025 - 11.2025

Driver

Amazon
10.2024 - 06.2025

Recruiter

Vision 1 Staffing
08.2024 - 12.2024

Home Loan Manger

Luxurious Home Finance
07.2024 - 09.2025

Production Worker

Amazon Warehouse
06.2024 - 11.2025

Driver

DHL
03.2024 - 07.2024

Call Center Representative

Entergy
07.2023 - 09.2025

Finance Analyst

A1 Financial Services
01.2023 - 07.2024

Bachelor of Science - Education

University of Phoenix

High School Diploma -

Carroll High School

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