Andrea MacCardle
El Paso,TX
Summary
Financial services professional with 10+ years of experience supporting high-net-worth clients, money movement operations, fraud prevention, and regulatory compliance. Proven track record of improving transaction efficiency, preventing financial loss, and maintaining 100% audit compliance within fast-paced, high-risk environments. Series 7, 63, and 99 licensed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Charles Schwab – Private Wealth Services
01.2023 - Current
- Manage relationships with high-net-worth clients, delivering personalized investment and financial solutions.
- Increased client satisfaction scores by 15% through proactive engagement and tailored financial planning.
- Oversaw 50+ daily high-value transactions with 100% accuracy, including ACH and wire transfers.
- Reduced transaction processing time by 20% by streamlining money movement workflows.
- Identified and prevented $500K+ in potential fraud losses through advanced transaction monitoring.
- Investigated and resolved 30+ fraud cases YTD, contributing to successful fund recovery.
- Maintained a 100% compliance record across internal audits and regulatory reviews.
Senior Specialist – Fraud Prevention
Charles Schwab
04.2021 - 01.2023
- Served as subject matter expert for ACH processing and fraud prevention procedures.
- Reviewed and approved high-risk money movement requests ensuring accuracy and compliance.
- Conducted outbound client verification to resolve discrepancies and mitigate fraud exposure.
- Reduced escalation resolution time by 25% by partnering with operations and compliance teams.
- Supported leadership with volume reporting and high-risk transaction monitoring.
Assistant Financial Advisor
Strategic Wealth Advisors
05.2020 - 03.2021
- Conducted portfolio reviews and provided research-based investment recommendations.
- Built and maintained client relationships through proactive outreach and networking.
- Resolved client inquiries and supported advisors with financial planning initiatives.
Team Lead / Move Money Specialist / Account Solutions Associate
Charles Schwab
07.2016 - 05.2020
- Led client escalations in a high-risk financial environment, ensuring timely and compliant resolutions.
- Reviewed fund disbursements including domestic/international wires, ACHs, and checks.
- Coached and supported team members while acting as liaison between departments.
- Cross-trained in international account processing and served as Acting Team Lead as needed.
Collections Specialist
GM Financial
08.2012 - 04.2013
- (Available upon request)
Administrative Assistant
Interstate Capital
03.2013 - 2014
- (Available upon request)
Education
Bachelor of Business Administration - Management & Marketing
New Mexico State University
Las Cruces, NMSkills
- High-Net-Worth Client Relationship Management
- Fraud Detection & Risk Mitigation
- Money Movement (ACH, Wires, Journals, Checks)
- FINRA & SEC Compliance
- Transaction Analysis & Investigations
- Client Escalations & Issue Resolution
- Team Leadership & Coaching
- Salesforce, DocuSign, Client Central, MyQ, eMoney
Certification
- FINRA Series 7
- FINRA Series 63
- FINRA Series 99
Languages
Spanish
Professional Working
Timeline
Manager
Charles Schwab – Private Wealth Services
01.2023 - Current
Senior Specialist – Fraud Prevention
Charles Schwab
04.2021 - 01.2023
Assistant Financial Advisor
Strategic Wealth Advisors
05.2020 - 03.2021
Team Lead / Move Money Specialist / Account Solutions Associate
Charles Schwab
07.2016 - 05.2020
Administrative Assistant
Interstate Capital
03.2013 - 2014
Collections Specialist
GM Financial
08.2012 - 04.2013
Bachelor of Business Administration - Management & Marketing
New Mexico State University