Andrea MacDougall
Palatine,IL
Summary
Ambitious Finance Manager offering over 20 years of experience across multiple industries increasing productivity through automation of processes. Highly experienced in mentoring employees, and leading talented teams. Strong analytical background providing financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive and diligent.
Overview
24
24
years of professional experience
Work History
Senior Finance Manager, Customer Experience
T-Mobile USA
Downers Grove, IL
12.2021 - Current
- Manage the payroll forecast for 60 call center locations across the nation totaling $1B annual spend
- Analyze how the metrics align to the operational expenses and understand cost drivers
- Provide guidance on Bonus Targets for Monthly Compensation Incentive Plan
- Preparation of weekly Risk and Opportunities Reporting.
Senior Finance Manager, Customer Experience
T-Mobile USA
Downers Grove, IL
10.2019 - 12.2021
- Responsible for developing and managing the monthly governance process
- Implemented a system of internal controls that improved compliance with GAAP regulations.
- Liaison between Finance and National Engineering Development teams responsible for identifying reporting requirements for new programs
- Manage capital accrual process and database updates
- Liaison to developers to design the new capital forecasting tool
- Developed monthly newsletter and SharePoint site to keep broader team informed of project milestones and updates relating to the new forecasting tool.
Finance Manager, Central Region Engineering
T-Mobile USA
Downers Grove, IL
10.2014 - 12.2019
- Developed a $500M annual capital budget for Central Region Engineering
- Collaborate with market leaders
- Work with National Development Team to understand updates to their reporting which impacts forecast
- Lead National Capital Planning Team
- Responsible for compiling national forecast working directly with Engineering Finance Director and VP
- Created national capital reporting for Shareholder meetings
- Liaison for Capital Reporting Team, responsible for aligning actuals to forecast and streamlining reporting.
Accounts Payable Manager/ Government Reimbursement
OSF Saint Francis Medical Center
Peoria, IL
09.2011 - 10.2014
- Lead team of eight employees including a Supervisor
- Managed the Accounts Payable team through change management
- Prepare work papers to assist in filing the annual cost report for multiple government agencies
- Created templates in Microsoft Excel to automate calculations for Cost Report work papers
- Manage the physician enrollment process for Medicare/Medicaid.
Senior Financial Analyst - Claims Finance
Zurich North America
Schaumburg, IL
06.2000 - 09.2011
- Collaborated with Senior Management in the creation of a $62M dollar budget across 27 cost centers
- Responsible for reporting Profit and Loss Statements to senior leadership in Claims Shared Services
- Collaborated with over 30 colleagues to gather and compile Key Performance Indicators for the Claims Shared Services Scorecard reporting on seven departments and measuring productivity for over 500 employees
- Analyzed monthly operational expenses, determined monthly accruals, and prepared quarterly forecast.
Financial Analyst - Human Resources Finance
Zurich North America
Schaumburg, IL
- Lead Financial Analyst representing Human Resources for the Zurich North America Annual Benchmarking project
- Managed the ERISA audits
- Prepared a $22M dollar budget and provided analysis of expenses for HR
- Reconciled payroll and benefit withholding accounts
Education
Master of Business Administration -
Capella University
06.2023
Bachelor of Science - Accounting
Culver-Stockton College
05.2000
Skills
- Leadership
- Highly Organized
- Effective Communicator
- Account Reconciliation
- SAP
- SQL
- Performance Analysis
- Continuous Improvement
- Budget Forecasting
- Stakeholder Relations
Accomplishments
2020 Winners Circle Award – managed the development and automation of the capital governance valuation tool
Q2 2016 – REAL Award & Q2 2016 – How We Play Award - automating and streamlining capital forecast template and consolidation, developed a scenario planning tool for capital expense projections
Timeline
Senior Finance Manager, Customer Experience
T-Mobile USA
12.2021 - Current
Senior Finance Manager, Customer Experience
T-Mobile USA
10.2019 - 12.2021
Finance Manager, Central Region Engineering
T-Mobile USA
10.2014 - 12.2019
Accounts Payable Manager/ Government Reimbursement
OSF Saint Francis Medical Center
09.2011 - 10.2014
Senior Financial Analyst - Claims Finance
Zurich North America
06.2000 - 09.2011
Financial Analyst - Human Resources Finance
Zurich North America
Master of Business Administration -
Capella University
Bachelor of Science - Accounting
Culver-Stockton College