ANDREA MADURA
Austin,TX
Summary
Highly experienced customer service professional. Able to handle a high volume of customers in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Carroll Management
Leander , Texas
08.2022 - Current
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Escalated major issues to property manager for immediate remediation.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Collected, completed and processed lease applications.
- Kept accurate records of all resident and tenant correspondence.
- Invited prospects to fill out application upon completion of property tour
- Knowledge of leasing applications such as; Bluemoon, Yardi, Secure rent, Rent Cafe, etc.
RECEPTIONIST
Amore Laser
Austin, TX
01.2022 - 08.2022
- Greeted customers kindly and quickly upon entering the salon
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Perform tasks of maintaining accurate medical records and logbooks
- Prepare estimates and invoices as well as collect payment for service
- Trained and served as a peer coach for new associates
- Responsible for answering multiple phone lines, taking accurate messages and scheduling appointments
- Answer on average of 25-30 calls per day by addressing customer inquiries, solving problems and determining dates
- Hands-on experience with office equipment (e.g
- Fax machines and printers)
COURIER DRIVER
STAT Overnight Delivery
Austin, TX
10.2021 - 03.2022
- Maintain a clean work environment for maximum efficiency while driving
- Operate vehicle and drive safely while delivering
- Maintain accuracy while delivering and in a timely fashion
- Use of GPS, and application for efficient deliveries
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Coordinated efficient routes to avoid delays and optimize schedules
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Checked in with dispatch service and updated with current location
- Answered, scheduled and responded to reservation calls at specific times and locations.
RECEPTIONIST
Northwood Hills Animal Hospital
Gulfport, MS
11.2020 - 08.2021
- Possess basic knowledge of veterinary practices, procedures, and terminology
- Responsible for answering multiple phone lines, taking accurate messages and scheduling appointments
- Perform tasks of maintaining accurate medical records and logbooks
- Prepare estimates and invoices as well as collect payment for services
- Handle tasks of dispensing pharmaceuticals and pet food
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Oversaw inventory materials monitoring, requisitions and supply re-stocking
- Monitored and screened visitors to verify accessibility to inter-office personnel.
MAC MAKEUP ARTIST, Ulta
10.2018 - 06.2019
- Specialized in a multitude of skincare and makeup to provide the best services for clients
- Provided makeup services for clients who were attending events, photo shoots, or for education purposes
- Greeted customers and ascertained customers needs
- Maintained records related to sales
- Stocked shelves and supplies and organized displays
- Helped customers with questions, problems and complaints in person and via telephone
- Organized racks and shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service
- Trained and served as a peer coach for new sales associates
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Consistently received positive performance reviews from guests.
CLAIMS SERVICE REPRESENTATIVE
Geico
San Diego, CA
12.2015 - 10.2016
- Responsible for being the first point of contact for customers when involved in an accident, and in assisting policyholders in a busy call-center environment
- Supported claims adjusters in processing hundreds of first-and third- party auto insurance claims
- Analyze claims to determine Extent Company's liability, make approval or denial decisions, based on information provided
- Answered an average of 25-30 calls per day by addressing customer inquiries, solving problems and providing new product information
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Developed all process control and metrics for daily management of the Call Center
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Referred unresolved customer grievances to designated departments for further investigation.
FREELANCE REPRESENTATIVE
PURMINERALS, Ulta Ventura
San Diego, CA
08.2014 - 08.2015
- Answered questions regarding the store and its merchandise
- Greeted customers and ascertained customers needs
- Maintained records related to sales
- Stocked shelves and supplies and organized displays
- Helped customers with questions, problems and complaints in person and via telephone
- Organized racks and shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service
- Trained and served as a peer coach for new sales associates
VISUAL OPERATIONS MANAGER
Sephora, JCP
Thousand Oaks, CA
06.2012 - 01.2014
- Planned budgets and authorized payments and merchandise returns
- Examined merchandise to verify that it was correctly priced and displayed
- Instructed staff on appropriately handling difficult and complicated sales
- Recorded inventory when it dropped below predetermined levels
- Assigned employees to specific duties to best meet the needs of the store
- Counted cash drawers and made bank deposits
- Answered questions regarding the store and its merchandise
- Demonstrated use and care of merchandise
- Greeted customers and ascertained customers needs
- Stocked shelves and supplies and organized displays
- Developed positive customer relationships through friendly greetings and excellent service
- Trained and served as a peer coach for new sales associate
Education
High School Diploma - undefined
Golden West High School
06.2009
Skills
- Computer Proficiency
- Data Research and Analysis
- Data Entry and Database Software
- Greeting and Seating Clients
- Visitor and Customer Relations
- Call Answering and Routing
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Appointment Confirmation
- Multi-Line Telephone Skills
- Office Supplies and Inventory
- Patient Information Collection
- Accident Review
- Incident and Accident Reports
- Claims Investigations
- Clerical Support
- Administrative Support
- Casualty Insurance Industry Knowledge
- Client Relationships
- Customer Engagement
- Social Media Platforms
- Disturbance Handling
Certification
Fair hosting completion
Timeline
Leasing Consultant
Carroll Management
08.2022 - Current
RECEPTIONIST
Amore Laser
01.2022 - 08.2022
COURIER DRIVER
STAT Overnight Delivery
10.2021 - 03.2022
RECEPTIONIST
Northwood Hills Animal Hospital
11.2020 - 08.2021
MAC MAKEUP ARTIST, Ulta
10.2018 - 06.2019
CLAIMS SERVICE REPRESENTATIVE
Geico
12.2015 - 10.2016
FREELANCE REPRESENTATIVE
PURMINERALS, Ulta Ventura
08.2014 - 08.2015
VISUAL OPERATIONS MANAGER
Sephora, JCP
06.2012 - 01.2014
High School Diploma - undefined
Golden West High School
Fair hosting completion
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