Andrea Malcolm

7-11 Convenience Store

06.1999 - Current

Mentored team members to enhance professional development and accountability in workplace.
Approved regular payroll submissions for employees.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Developed and implemented successful staff incentive programs to motivate employees.
Optimized store displays and appearance via strategic merchandising.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Trained team members in successful strategies to meet operational and sales targets.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained new employees on proper protocols and customer service standards.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed inventory control, cash control