ANDREA MALUEG
Fort Myers
Summary
Dynamic healthcare professional with extensive experience at Lee Health System, excelling in training and mentoring teams. Proven track record in workflow management and strategic guidance, enhancing service excellence and operational efficiency. Skilled in critical analysis and policy enforcement, fostering a culture of continuous improvement while ensuring compliance with industry standards.
Overview
33
33
years of professional experience
1
1
Certification
Work History
AMBULATORY POINT OF CARE SUPERVISOR
Lee Health System
03.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Conducted regular reviews of operations and identified areas for improvement.
Point of Care Coordinator
Lee Health System
03.2019 - Current
- Spearheaded efforts to maintain accreditation for point of care testing services by staying informed on industry trends, regulatory requirements, and best practices.
- Collaborated with interdisciplinary teams to develop best practices for point of care testing methodologies.
- Resolved technical issues promptly, minimizing downtime of point-of-care equipment and ensuring optimal functionality throughout the facility.
- Promoted a safe working environment for clinical staff members by enforcing proper handling techniques, storage methods, and disposal protocols for hazardous materials associated with point-of-care testing procedures.
Medical Technologist
Lee Health System
03.2019 - Current
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
- Analyzed laboratory findings to check accuracy of results.
- Enhanced patient care by accurately performing and interpreting laboratory tests in hematology, chemistry, microbiology, and blood bank departments.
- Reduced turnaround time for test results by efficiently processing specimens and maintaining optimal instrument performance.
- Employed microscopic techniques to collect and study blood samples to determine number of cells, morphology, and blood group, assessing compatibility for transfusion purposes.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Increased efficiency by troubleshooting equipment malfunctions and performing routine maintenance tasks as needed.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
Medical Technologist
Boulder Community Health
12.2016 - 02.2019
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
- Identified and troubleshot technical issues related to laboratory procedures.
- Operated highly specialized laboratory equipment to process specimens.
- Input medical tests and clinical results data into computer using Meditech for storage and retrieval.
Point of Care Coordinator
National Jewish Health
01.2016 - 12.2016
- Increased patient satisfaction by ensuring timely delivery of accurate test results through efficient use of point-of-care equipment.
- Contributed to the development and execution of strategic plans aimed at advancing organizational objectives related to point-of-care services, patient satisfaction, and clinical efficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Medical Technologist
HMA
02.2007 - 10.2015
- Enhanced patient satisfaction by providing compassionate care when interacting with patients during specimen collection processes.
- Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
- Optimized workflow within the laboratory through thoughtful organization of workspaces and efficient allocation of resources.
- Input medical tests and clinical results data into computer using Sunquest for storage and retrieval.
- Contributed to ongoing process improvement initiatives by participating in departmental meetings and sharing insights on best practices.
Clinical Laboratory Scientist
Little Company of Mary Hospital
10.2006 - 02.2007
- Documented test results using computerized and manual transcription methods.
- Performed complex clinical tests on various samples types, utilizing advanced instrumentation and analytical techniques.
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
- Ensured accurate test results through diligent quality control measures and strict adherence to laboratory guidelines.
Clinical Laboratory Scientist
Cedars Sinai Hospital
10.2003 - 10.2006
- Managed inventory levels of supplies and reagents to minimize disruptions in service due to stockouts or expired materials.
- Analyzed testing results based on established indicators, submitting findings to central lab database.
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
- Ensured meticulous adherence to laboratory protocols, maintaining high standards of accuracy and reliability in test results.
Medical Technologist
St. Jude Children's Hospital
09.2000 - 05.2003
- Collaborated with interdisciplinary healthcare teams to provide timely and accurate data for patient treatment plans.
- Input medical tests and clinical results data into computer using Cerner for storage and retrieval.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Evaluated and interpreted laboratory results to determine diagnoses.
- Enhanced patient care by accurately performing and interpreting laboratory tests in hematology and blood bank departments.
Medical Technologist
Baptist Memorial Hospital
11.1992 - 09.2000
- Input medical tests and clinical results data into computer using Cerner for storage and retrieval.
- Continuously sought opportunities for professional growth through participation in conferences, workshops, and relevant continuing education courses.
- Completed specimen collection and analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
- Streamlined specimen processing, significantly reducing turnaround times for critical tests.
Education
Medical Technology
University of Tennessee
Memphis, TNSkills
- Training and mentoring
- Goal oriented
- Strategic team guidance
- Service excellence
- Strong attention to detail
- Critical analysis
- Workflow management
- Project management
- Policy enforcement
- RALS experience
- Effective priority management
- Documentation expertise
Certification
- Certified Point of Care Specialist March 2016
- Licensed FL Clinical Lab Supervisor SU 49375 (current)
- TN generalist lab-supervisor license #MLA 0000018481
- CA generalist lab license #MTA40141
Timeline
AMBULATORY POINT OF CARE SUPERVISOR
Lee Health System
03.2019 - Current
Point of Care Coordinator
Lee Health System
03.2019 - Current
Medical Technologist
Lee Health System
03.2019 - Current
Medical Technologist
Boulder Community Health
12.2016 - 02.2019
Point of Care Coordinator
National Jewish Health
01.2016 - 12.2016
Medical Technologist
HMA
02.2007 - 10.2015
Clinical Laboratory Scientist
Little Company of Mary Hospital
10.2006 - 02.2007
Clinical Laboratory Scientist
Cedars Sinai Hospital
10.2003 - 10.2006
Medical Technologist
St. Jude Children's Hospital
09.2000 - 05.2003
Medical Technologist
Baptist Memorial Hospital
11.1992 - 09.2000
Medical Technology
University of Tennessee
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