ANDREA M. ANDREWS
Leidos QTC Management, Inc.
Gaylord,MI
26
years of professional experience
Strategic Operations and People Leader with over 20 years of experience in team leadership and complex operations management across military, healthcare, and production sectors. Expertise in building high-performing teams, optimizing workflows, and enhancing performance. Committed to driving organizational success through effective resource management and continuous improvement initiatives.
Work History
Operations Supervisor
5 Years- Lead daily operations for a production-based team of 12 employees supporting a large federal healthcare contract, ensuring performance, quality, and customer satisfaction objectives are achieved
- Hired, coached, mentored, and developed employees through performance management, regular feedback, and professional development planning to enhance team capabilities.
- Analyzed operational metrics and implemented process improvements that streamlined workflows and enhanced team performance.
- Hire, coach, mentor, and develop employees through performance management, regular feedback, and professional development planning.
- Partner with Human Resources and senior leadership on employee relations, performance improvement plans, disciplinary actions, and workforce planning
- Drove accountability through performance monitoring, goal setting, and data-driven decision making to support operational objectives.
Various Leadership Roles
19 Years 7 Months- Clinical Dental Flight Chief
- Directed operations for 70 personnel across 13 teams supporting care delivery for more than 3,500 patients while maintaining operational readiness, staffing efficiency, and performance standards
- Led and mentored a team of 16, enhancing communication, policy adherence, and service delivery
- Medical Group Patient Advocate
- Mentored team of 16, improving communication, policy adherence, and service delivery
- Delivered actionable insights to leadership from trend analysis and customer feedback
- Airman Dorm Leader
- Managed operations for 9 facilities and administered a $4.6M budget, ensuring effective resource allocation
- Protocol Specialist
- Coordinated large-scale events and conferences for up to 400 attendees, meeting tight deadlines
Education
Bachelor of Arts - Operations Management, Minor in Business Administration
(In Progress)
Associate Degree - Dental Sciences
Skills
Team Leadership & Development
Performance Management
Workforce Planning
Budget Administration
Inventory & Asset Management
Operational management
Team management
Strategic Planning
Leadership experience
Team management
Budget management
Asset management
Collaboration Tools
Operations Coordination
Timeline
Operations Supervisor
Leidos QTC Management, Inc.
08.2021 - CurrentRead More
Various Leadership Roles
United States Air Force
06.2000 - 01.2020Read More
Community College of the Air Force
Associate Degree from Dental Sciences
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University of Arizona Global Campus
Bachelor of Arts from Operations Management, Minor in Business Administration
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