Andrea Mangiapili
Bronx,NY
Overview
8
8
years of professional experience
Work History
Member Service Representative
Planet Fitness
Bronx, New York
10.2023 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Assisted colleagues with tasks as needed during peak times of activity.
- Sweep, mop, and buff floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
Busser
Edo Japanese Steakhouse
Bronx, NY
10.2022 - 10.2023
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Wiped down and cleaned chairs, booths and highchairs.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
Deli Clerk
Manor Market
Pehlam Manor, NY
10.2020 - 04.2022
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Followed proper stock rotation procedures and remove out of date items from sales floor.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Deli Clerk
Kroger
Peoria, AZ
11.2017 - 10.2020
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Gunner's Mate
US Navy
Great Lakes, IL
11.2016 - 11.2017
- Planned and coordinated activities in accordance with command structure
- Inspected and repaired systems to maximize performance
- Duty Section Leader consisting of 50 sailors. Duties include reporting duty directly from Leading Petty Officer to duty section, maintain ship cleanliness and muster
Education
High School Diploma -
Eastchester Senior High School
Eastchester, NY06.2016
Certification - US Navy
CPR/First Aid Certified
Great Lakes, IL06.2017
Accomplishments
- Duty Section Leader in the United States Navy.
Timeline
Member Service Representative
Planet Fitness
10.2023 - Current
Busser
Edo Japanese Steakhouse
10.2022 - 10.2023
Deli Clerk
Manor Market
10.2020 - 04.2022
Deli Clerk
Kroger
11.2017 - 10.2020
Gunner's Mate
US Navy
11.2016 - 11.2017
High School Diploma -
Eastchester Senior High School
Certification - US Navy
CPR/First Aid Certified