ANDREA MANN
Klamath Falls,OR
Summary
Dynamic professional with a proven track record at Lithia Motors, excelling in invoice processing and conflict resolution. Adept at managing vendor relations and enhancing operational efficiency, I achieved a 150% increase in commercial account sales at Boot Barn. My strong analytical skills and commitment to customer service drive successful outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Accounts Receivable Department/ Rental Agent/ Inspector
Jorna Taylor Property Services, LLC
Grants Pass, OR
07.2024 - 10.2024
- Received all vendor invoices to ensure timely processing and payment.
- Conducted daily check of Gmail inbox for invoices and communications for Principle Broker.
- Reviewed all invoices to verify accuracy prior to processing and payment.
- Generated billing for tenants by reading and monitoring utility meters across multiple locations.
- Executed payment processing for vendors and owners to ensure timely transactions.
- Conducted move-in and move-out inspections to assess property conditions.
- Created and updated spreadsheets to track billing cycles and vendor information.
- Provided training on security deposit accounting procedures to enhance team knowledge.
- Displayed units to prospective clients, showcasing features and benefits effectively.
- Maintained accurate records in Excel, streamlining data management processes.
- Maintained knowledge of current promotions and discounts offered by the company.
- Conducted periodic checks of parking lots for unauthorized persons or activities.
- Completed paperwork associated with each transaction accurately and efficiently.
- Documented all inspection results accurately in accordance with established guidelines.
- Filled out and submitted logs and paperwork on-time.
Accounts Payable Specialist
Lithia Motors
Medford, OR
10.2023 - 07.2024
- Achieved daily processing goal of 150 invoices while adhering to established policies.
- Handled accounts payable transactions in a timely manner, ensuring compliance with procedures.
- Reviewed invoices for accuracy and conformity to company policy before forwarding.
- Resolved billing disputes through collaboration with other departments and vendors.
- Created and maintained Excel spreadsheets for accurate accounting and record-keeping.
- Participated in training sessions and team meetings to enhance professional skills.
- Analyzed account data for discrepancies and ensured proper documentation of transactions.
- Generated weekly aging reports for management review, highlighting outstanding invoices.
Store Coach/ Area Coach in Training
Ed Staub and Sons
Central Point, Medford, Ashland, OR
06.2023 - 10.2023
- Assisted Store Coaches in managing operations across five locations.
- Developed store policies and operational manuals to enhance efficiency.
- Created weekly staff schedules aligned with business goals.
- Supervised staff, providing coaching in customer service skills.
- Managed inventory levels, ensuring accurate ordering and stock availability.
- Resolved customer complaints promptly while fostering strong relationships.
- Completed daily financial reports and audits for accuracy.
- Reviewed financial statements, implementing cost-control measures to maximize profitability.
Book Keeper, Chase Truck, Equipment Operator, Wildland Fire Fighter
Self Employed Contractor
Grants Pass, OR
05.2020 - 05.2023
- Maintained daily financial records and managed general ledger entries for accuracy.
- Balanced invoices while assisting with accounts payable and receivable processes.
- Entered new customer information and generated invoices promptly.
- Monitored cash flow, investments, and interest income calculations regularly.
- Operated various heavy equipment including front loaders and bobcats as needed.
- Conducted routine maintenance on firefighting gear, vehicles, and equipment.
- Developed internal controls to enhance financial record accuracy and compliance.
- Responded to customer inquiries professionally via email and telephone.
Assistant Sales Manager/ Commercial Accounts Representative
Boot Barn
Medford, OR
08.2019 - 03.2020
- Led sales team to exceed location goals in Western and workwear apparel.
- Achieved 150% increase in commercial account sales during first quarter.
- Trained new sales staff on product knowledge and company policies.
- Developed key client relationships to enhance customer satisfaction and retention.
- Negotiated contracts, maintaining strong client partnerships.
- Conducted financial reporting and prepared performance metrics reports.
- Resolved customer complaints promptly, strengthening customer relations.
- Monitored competitor activities to refine sales strategies effectively.
Education
High School -
Illinois Valley High School
Cave Junction, OR06.2005
Some College (No Degree) - Business Management/ Massage Therapy
Rogue Community College
Grants Pass, ORSkills
- Budget management
- Invoice processing
- Property inspections
- Data management
- Billing generation
- Vendor relations
- Computer software
- Excellent listening skills
- Friendly, courteous, and a self-motivator
- Poised under pressure
- Staff training and coaching
- Hiring and training experience
- Administrative experience
- Marketing and sales
- Customer service
- Team training
- Financial reporting
- Record keeping
- Conflict resolution
- Time management
- Attention to detail
- Communication skills
- Relationship building
- Operational efficiency
- Reservations
- Rental market
- Lead conversion
- Property management
- Team collaboration
- Equipment inspections
- Multitasking Abilities
- Adaptability
- Goal setting
- Analytical skills
- Active listening
- Business operations
- Guest inquiries
- Merchandise display maintenance
- Sales techniques
- Loss prevention
- Payment processing
- Financial transactions
- Hospitality and accommodation
- Cash handling
- Stress tolerance
- Product promotion
- Sales forecasting
- Decision-making
- Product knowledge
- Computer literacy
- Team building
- Cash register systems
- Document management
- Schedule management
- Equipment operation
- Inventory management
Certification
- Light Touch Massage Therapy
- NWSA Wildland Fire Fighter Heavy Equipment Support
- ODOT Flagging Certification
References
References available upon request.
Timeline
Accounts Receivable Department/ Rental Agent/ Inspector
Jorna Taylor Property Services, LLC
07.2024 - 10.2024
Accounts Payable Specialist
Lithia Motors
10.2023 - 07.2024
Store Coach/ Area Coach in Training
Ed Staub and Sons
06.2023 - 10.2023
Book Keeper, Chase Truck, Equipment Operator, Wildland Fire Fighter
Self Employed Contractor
05.2020 - 05.2023
Assistant Sales Manager/ Commercial Accounts Representative
Boot Barn
08.2019 - 03.2020
High School -
Illinois Valley High School
Some College (No Degree) - Business Management/ Massage Therapy
Rogue Community College