Summary

Overview

Work History

Education

Skills

Timeline

Andrea Marez

Rio Rancho,NM

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

years of professional experience

Work History

Manager

Strategic Management Solutions

Albuquerque, New Mexico

01.2022 - Current

Manage operations of the Albuquerque office location
Collaborate with Directors and other members of the SMSI leadership team in support of ongoing business operations (recruiting, time and expense management, communications, purchasing, contract management, etc.)
Address issues or concerns with SMSI functional directors in preparation, update, and delivery of policies, procedures, plans, reference guides, and training requirements
Utilize, CRM systems such as Unanet
Utilize OneDrive, Teams, and MS Office
Enter in data for new employees into Unanet
Update employee resumes when needed
Order all office supplies and necessities
Manage insurance policies for company including Workman’s Comp
Collaborate on project for Human Resources when needed
Coordinate payment of lease, all utilities, and other bills
Coordinate with IT Services to ensure adequate services and equipment are available
Maintain a high level of professional presence for the office
Point-of-Contact for all matters relating to the office
Manage office access and security system
Provide employee and staff on-boarding, hiring, orientation support for corporate location
Edit and prepare executive level correspondence
Create documents, reports, letters, and presentations
Attend Business Conferences when needed
Research governmental policies and procedures
Run background checks and Drug tests if needed
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Organized professional development programs for staff, leading to improved performance and skill sets.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Increased market share with strategic business development efforts, expanding into untapped markets.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Manager

Presbyterian Health Care

Albuquerque, New Mexico

01.2021 - 01.2022

Direct Supervises front information desk at main hospital
Quality community relations/customer service
Manage budget
Provide training and skills to staff
Develop and lead the team
Implementing systems and procedures to ensure the efficient flow of visitors/patient from information desk to patient rooms, POB and any other facility throughout the main hospital as requested
Audits staff and gathers data
Establish and maintain staffing
Process payroll
Maintain office with ordering equipment and supplies
Approve schedules, lead staff meetings, conduct evaluations
EPIC
Design, develop, and facilitate strategic planning and process improvements
Conduct employee reviews and discipline
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Organized professional development programs for staff, leading to improved performance and skill sets.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Increased market share with strategic business development efforts, expanding into untapped markets.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Identified and communicated customer needs to supply chain capacity and quality teams.
Developed detailed plans based on broad guidance and direction.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Business Office Manager

First Choice Community Health

Albuquerque, New Mexico

01.2019 - 01.2021

Direct Supervises activities and personnel
Design, develop, and facilitate strategic planning and process improvements
Direct and Coordinate assigned daily operations of an outpatient Health Center
Ensure accurate billing/coding/collections and patient registration activities
Quality community relations/customer service
Provide training and skills to staff
Develop and lead the team
Implementing systems and procedures to ensure the efficient flow of patients from initial reception through registration, medical records, and provider care to discharge, billing and care referral, as required
Audits staff and gathers data
Establish and maintain staffing
Process payroll
Monitor patient accounts, payment plans as indicated
Maintain office with ordering equipment and supplies
Approve schedules, lead staff meetings, conduct evaluations
Cerner and Power chart
Updated reports, managed accounts, and generated reports for company database.
Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
Improved workflow efficiency by streamlining office processes and implementing new software solutions.
Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
Developed comprehensive disaster recovery plan, ensuring business continuity in event of unforeseen disruptions.
Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
Established team priorities, maintained schedules and monitored performance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Defined clear targets and objectives and communicated to other team members.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Developed detailed plans based on broad guidance and direction.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Identified and communicated customer needs to supply chain capacity and quality teams.

Manager

Christus St. Vincent Hospital

Santa Fe, New Mexico

01.2017 - 01.2019

Direct Supervisor
Work closely with Physician leaders, clinic providers, and other clinic managers
Plan and Manage Clinic Budget and financial clinic performance
Managed all phases of clinic administration
Actively interviewed, hired, and trained new staff to assemble a skilled and efficient clinical team
Maintain an effective ongoing training program for all clinic staff
Assist in development and implementation of policies and procedures
Achieve a high level of patient and provider satisfaction
Facilitate the implementation of an electronic health record
Experienced with Medicare, Tricare, private insurance companies, and workers compensation for authorization of evaluation and treatment services
Approve Payroll
On Boarding-Training
Communicate Directions and Assign Tasks
Set Goals for employees
Help patients will billing and scheduling problems
Increased patient customer satisfaction through staff education, phone audits and Survey’s
Schedule appointments
Maintain customer data bases
Epic, Athena and EClinical Works data bases
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Organized professional development programs for staff, leading to improved performance and skill sets.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Increased market share with strategic business development efforts, expanding into untapped markets.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Customer Coordinator Lead

LoveLace Medical Group

Albuquerque, New Mexico

01.2016 - 01.2017

Admit and checkout patients
Verify patient information is correct
Schedule appointments
Call or fill out paperwork for pre-authorizations
Maintain customer data bases
Answer multiline phone calls
Ran copy and fax machines
Used IDX, and Nextgen data bases
Add in follow ups or any other procedure needed to database
Completed bi-weekly payroll for 25 employees.

Sales Coordinator Manager

DeVore Aviation Corporation

Albuquerque, New Mexico

01.1999 - 01.2008

Managed Sales associates and department
Took all incoming Sales Calls
Processed all incoming and outgoing Request for Quotes
Entered all Sales orders into Data processing Program
Validated Sales orders against customer contracts
Created and maintain customer databases and reports
Coordinated with other departments
Coordinated International sales
Ran backlog reports
Made sure all orders have the correct ship and bill to addresses
Processed all repair work orders and calls
Filed all invoices and FAA repair paperwork
Ran all of Document Control
Made copies of all drawings
Document all stages of drawings and dates
Made sure all Data for drawings were entered in Linux
Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Streamlined sales processes for improved efficiency and customer satisfaction.
Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Coordinated product demonstrations to showcase key features for sales prospects.
Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
Built relationships with customers and community to establish long-term business growth.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Collaborated with marketing team to develop targeted promotional materials and campaigns.
Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Implemented systems and procedures to increase sales.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Compiled and analyzed data to determine approaches to improve sales and performance.
Prepared sales presentations for clients showing success and credibility of products.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Organized promotional events and interacted with community to increase sales volume.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Managed revenue models, process flows, operations support, and customer engagement strategies.
Communicated product quality and market comparisons by creating sales presentations.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Facilitated business by implementing practical networking techniques.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Drove sales by developing multi-million dollar contract sales.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Controlled costs to keep business operating within budget and increase profits.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Organized professional development programs for staff, leading to improved performance and skill sets.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Increased market share with strategic business development efforts, expanding into untapped markets.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Launched quality assurance practices for each phase of development
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Leveraged data and analytics to make informed decisions and drive business improvements.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managed senior-level personnel working in marketing and sales capacities.
Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

MBA - Administration

University of Phoenix

Tucson, AZ

08.2023

Master of Science - Health Administration

University of Phoenix

Tucson, AZ

08.2023

Skills

Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Operations management
Project management
Cross-functional teamwork
Project planning
Customer relationship management (CRM)
Performance management
Staff development
Shift scheduling
Sales techniques
Policy implementation
Conflict resolution
Schedule preparation
Sales management
Workforce management
Performance evaluations
Business administration
Negotiation
Product management
Budget control
Business development
Business planning
Key performance indicators
Financial management
Expectation setting
Emergency response
Expense tracking
Contract management
Clear communication
Safety procedures
Employee onboarding
Coaching and mentoring
Work prioritization
Policy and procedure development

Inventory management
Data analysis
Risk management
Recruiting and interviewing
Partnership development
Change management
Regulatory compliance
Competitor research
Resource allocation
Disciplinary techniques
Financial records oversight
Networking strategies
Skype
Cross-functional team management
Teamwork and collaboration
Computer skills
Effective communication
Problem resolution
Adaptability and flexibility
Positive attitude
Attention to detail
Multitasking
Problem-solving
Multitasking Abilities
Excellent communication
Organizational skills
Team development
Work Planning and Prioritization
Hiring and training
Managing operations and efficiency
Customer relationship management
Training and development
Staff training
Employee coaching and mentoring
Scheduling and coordinating
Professional and courteous
Negotiation and conflict resolution
MS office
Good judgment
Process improvement
Active listening
Interpersonal relations
Schedule management
Employee development
Problem-solving aptitude

Timeline

Manager

Strategic Management Solutions

01.2022 - Current

Manager

Presbyterian Health Care

01.2021 - 01.2022

Business Office Manager

First Choice Community Health

01.2019 - 01.2021

Manager

Christus St. Vincent Hospital

01.2017 - 01.2019

Customer Coordinator Lead

LoveLace Medical Group

01.2016 - 01.2017

Sales Coordinator Manager

DeVore Aviation Corporation

01.1999 - 01.2008

MBA - Administration

University of Phoenix

Master of Science - Health Administration

University of Phoenix

Andrea Marez

Summary

Overview

Work History

Manager

Manager

Business Office Manager

Manager

Customer Coordinator Lead

Sales Coordinator Manager

Education

MBA - Administration

Master of Science - Health Administration

Skills

Timeline

Manager

Manager

Business Office Manager

Manager

Customer Coordinator Lead

Sales Coordinator Manager

MBA - Administration

Master of Science - Health Administration

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