Margie Rivera
Forked River,NJ
Summary
Adept at streamlining operations, I enhanced repair processes at Canvas Reef, boosting productivity by optimizing workflows. Skilled in customer service and hand tool proficiency, I excel in front desk operations and client relations, ensuring high satisfaction levels. My proactive approach and ability to maintain composure under pressure set me apart.
Overview
36
36
years of professional experience
Work History
Repair Associate
Canvas Reef
01.2023 - Current
- Streamlined the repair process, identifying common issues and implementing time-saving solutions.
- Performed regular maintenance on workshop equipment to ensure optimal functioning, minimizing disruptions due to technical malfunctions.
- Stayed up-to-date with industry trends and emerging technologies to provide knowledgeable advice to customers seeking device upgrades or replacements.
- Reduced average repair times by streamlining workflow processes, improving overall productivity within the team.
- Collaborated with other technicians to resolve complex problems and deliver high-quality repairs on time.
Customer Service
Astrid Alemany
03.2022 - 04.2024
- Resolved guest inquiries punctually and politely for professional customer service.
- Strengthened client relationships through regular communication and exceptional customer service.
- Directed cleaning, restocking, and customer service activities.
- Delivered exceptional customer service, addressing diner concerns promptly and professionally.
Medical Receptionist
Radiology Institute Imagine Center
10.1993 - 04.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Customer Service Cashier
Sears
09.1988 - 12.1990
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - Psychology
Universidad Interamericana De Puerto Rico
Rio Piedras, PR Skills
- Hand tool proficiency
- Customer service
- Delivers exceptional customer service
- Client relations and customer service
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Microsoft office
- Office administration
- Payment collection
- Appointment management
Timeline
Repair Associate
Canvas Reef
01.2023 - Current
Customer Service
Astrid Alemany
03.2022 - 04.2024
Medical Receptionist
Radiology Institute Imagine Center
10.1993 - 04.2010
Customer Service Cashier
Sears
09.1988 - 12.1990
No Degree - Psychology
Universidad Interamericana De Puerto Rico
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