Andrea Marks
Portland,OR
Summary
Dependable manger, team member, and assistant effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
7
7
years of professional experience
Work History
Vet Assistant
Parktown Veterinary Clinic
Milpitas
06.2022 - 06.2026
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored patient vital signs and reported changes to the veterinary team promptly.
- Conducted initial assessments of animals upon arrival, streamlining intake processes for efficient care delivery.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Assisted veterinarians during examinations and procedures, ensuring animal welfare and comfort.
- Educated pet owners on post-treatment care, fostering better health outcomes for animals.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
- Increased productivity by ordering supplies, managing inventory levels, and ensuring proper storage of medications and vaccines.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected and prepared specimens and samples for outside laboratory analysis.
Receptionist
Parktown Veterinary Clinic
Milpitas, CA
06.2021 - 06.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Resolved customer problems and complaints.
- Managed appointment scheduling through clinic software to optimize daily workflow and client satisfaction.
- Greeted and assisted clients, ensuring exceptional customer service and a welcoming environment.
Team Lead
Chick-fil-A
Santa Rosa, CA
01.2019 - 02.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Education
High School Diploma -
Mountain View High School
El Monte, CA06-2018
Skills
- Compassionate Care
- Animal Restraining
- Animal Vaccinations
- Pet Feeding and Care
- Lab Operations
- Basic Animal Care
- Patient Flow Management
- High-Pressure Environments
- Patient Medical Histories
- Microsoft Office
- Training Methods
- Team Leadership
- Staff Management
- Staff Training
- Computer Proficiency
- Customer Service
- Call Triaging
- Multi-Line Telephone Operation
Timeline
Vet Assistant
Parktown Veterinary Clinic
06.2022 - 06.2026
Receptionist
Parktown Veterinary Clinic
06.2021 - 06.2022
Team Lead
Chick-fil-A
01.2019 - 02.2021
High School Diploma -
Mountain View High School
References
- Tara Davis (Former Hosptial Manager at Parktown Veterinary Clinic) Phone #: 775-303-3754
- Megan Nakagawa( Current Medial Director and Veterinarian at Parktown Veterinary Clinic) Phone # 408-781-0648
- Julianna Carrasco (Former Assistant Hospital Manager at Parktown Veterinary Clinic) Phone # 669-224-5664
- Amy Goulart (Former Medical Director and Veterinarian at Parktown Veterinary Clinic) Phone # 408-598-6948