Andrea Marocco
Little Falls,NY
Summary
Shift lead with advanced understanding of operating a successful business and strong team . Offering two years of communicating and implementing team goals in order to support company goals. Talented at promoting positive morale and maintaining all safety practices. High-energy shift supervisor with outstanding leadership skills and industry knowledge developed over fifteen years of experience in customer service. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. Trustworthy and committed to delivering exceptional customer service and efficiently managing a team of up to six people. Specialties include correctly calculating inventory, maintaining cleanliness in the workplace and ensuring a fully functional working space for the next shift.
Overview
5
5
years of professional experience
Work History
Night Shift Supervisor
ADK Food & Fuel
Frankfort, NY
09.2022 - Current
- Resolved customer complaints and reported issues to senior management.
- Conducted training to new employees.
- Improved efficiency by developing lists of necessary tasks for the entire team to finish.
- Developed strategies for improving operational systems, processes and practices.
- Managed inventory to ensure adequate supplies and fresh meals were available at all times.
- Completed all closing duties so the opening shift would be equipped to begin their shift without any setbacks.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines because we handle food regularly.
- Engage in conversation with regular customers and addressing their concerns
- Displayed strong telephone etiquette, effectively handling difficult calls.
Food and Beverage Server
Beardslee Castle
Little Falls, NY
08.2018 - 11.2022
- Checked with customers to determine satisfaction with meals, and promptly taking action to correct problems.
- Assisted other servers during peak periods, when short-staffed, or training new employees.
- Skilled in multitasking as I would be catering a large event in one section of the building while having tables on another floor.
- Increased sales with suggestions and a vast knowledge and enthusiasm of the food and drinks served at the establishment.
- Followed proper sanitation standards when handling food and beverage items, took food allergies and cross contamination seriously and enforced it to my peers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers, and would often receive high praise to the management from the guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed cleaning duties, stocking for the opening shift, and setting up the arrangements for events the following day.
Sales Associate
Grohegan
Skowhegan, ME
11.2018 - 03.2020
- Provided knowledgeable information about the materials, explained use, and product care
- Maintained receipts and organized them by date for store management
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained cleanliness and organization of store environment including floors, windows, shelves, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Managed payroll for employees
- Kept record of invoices for regular and out of state customers and coordinated shipping product to their address.
Education
Associate of Arts - Fine Arts
Herkimer County Community College
Herkimer, NY06-2012
Skills
- Training and Mentoring
- Employee Motivation
- Strong Leadership
- Training Experience
- Stock Rotation
- Supervisory Experience
- Staff Supervision
- Technical Knowledge
- Incidents Management
- Quality Assurance
- Materials Inspection
- Continuous Improvement
- Activity Reporting
- Production Error Correction
- Team Collaboration and Leadership
References
References available upon request.
Timeline
Night Shift Supervisor
ADK Food & Fuel
09.2022 - Current
Sales Associate
Grohegan
11.2018 - 03.2020
Food and Beverage Server
Beardslee Castle
08.2018 - 11.2022
Associate of Arts - Fine Arts
Herkimer County Community College