Andrea Marocco
Little Falls,NY
Summary
I have an advanced understanding of being part of a successful business and strong team, and hard worker that is a fast learner and great listener that can display leadership skills when necessary. I have industry knowledge developed over fifteen years of experience in customer service. Polished in overseeing operations and takes a lot of pride in providing immaculate results. . A positive and upbeat professional with results-focused approach. Trustworthy and committed to delivering exceptional work.
Overview
8
8
years of professional experience
Work History
Night Shift Supervisor
ADK Food & Fuel
Frankfort, NY
09.2022 - Current
- Resolved customer complaints and reported issues to senior management.
- Conducted training to new employees.
- Improved efficiency by developing lists of necessary tasks for the entire team to finish.
- Developed strategies for improving operational systems, processes and practices.
- Managed inventory to ensure adequate supplies and fresh meals were available at all times.
- Completed all closing duties so the opening shift would be equipped to begin their shift without any setbacks.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines because we handle food regularly.
- Engage in conversation with regular customers and addressing their concerns
- Displayed strong telephone etiquette, effectively handling difficult calls.
Food and Beverage Server
Beardslee Castle
Little Falls, NY
08.2018 - 11.2022
- Checked with customers to determine satisfaction with meals, and promptly taking action to correct problems.
- Assisted other servers during peak periods, when short-staffed, or training new employees.
- Skilled in multitasking as I would be catering a large event in one section of the building while having tables on another floor.
- Increased sales with suggestions and a vast knowledge and enthusiasm of the food and drinks served at the establishment.
- Followed proper sanitation standards when handling food and beverage items, took food allergies and cross contamination seriously and enforced it to my peers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers, and would often receive high praise to the management from the guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed cleaning duties, stocking for the opening shift, and setting up the arrangements for events the following day.
Online Customer Service Representative
Ally Bank
Weaverville, NC
04.2016 - 06.2018
- Answered phone calls to give quick answers and solve problems customers may be having with their accounts
- Created high yield interest investment accounts for customers such as CDs and IRAs
- Developed customer service processes to improve customer satisfaction.
- Maintained professionalism and composure during high stress interactions, and maintaining the ability to provide a positive outcome for both the customer and the company
- Helped customers with basic account maintenance such as ordering new checks, new cards, transferring money from one account to another one, confirming deposits and completing wire transfers.
Education
Associate of Arts - Fine Arts
Herkimer County Community College
Herkimer, NY06-2012
Skills
- Training and Mentoring
- Employee Motivation
- Strong Leadership
- Training Experience
- Positive Attitude
- Fast Learner
- Supervisory Experience
- Staff Supervision
- Technical Knowledge
- Incidents Management
- Quality Assurance
- Materials Inspection
- Continuous Improvement
- Activity Reporting
- Production Error Correction
- Team Collaboration and Leadership
Timeline
Night Shift Supervisor
ADK Food & Fuel
09.2022 - Current
Food and Beverage Server
Beardslee Castle
08.2018 - 11.2022
Online Customer Service Representative
Ally Bank
04.2016 - 06.2018
Associate of Arts - Fine Arts
Herkimer County Community College