Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
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Andrea  R. Marquez

Andrea R. Marquez

Tomball,TX

Summary

Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Motivated business professional bringing 21 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Creative Business Owner with exceptional background spent in beauty. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Forward-thinking Cosmetology with extensive knowledge of hair styling. Known for success in beauty industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. Visionary individual with more than 10 years working as Managing Director for corporate salon organization. Highly communicative and experienced in customer service and retention. Strengths in strategic planning, efficiency and team building. Ambitious Managing Director with excellent hair cutting and coloring skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Detail-oriented Cosmetology with 21 years of beauty industry experience. Expert in beauty industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in management and committed to punctuality. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Stylist and Salon owner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Color chemistry and training in many cutting techniques. Motivated to learn, grow and excel in any industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Salon Owner/Operator

Agape Salon & Spa
Roseville, CA
04.2018 - 01.2021
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Provided outstanding coaching to employees to boost productivity.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.

Cosmetologist & Permanent Makeup Artist

Agape Salon & Spa
Roseville, CA
04.2014 - 01.2021
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Answered phone calls and emails to schedule client appointments.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Managed calendar booked with over 80 bookings a month
  • Sanitized and organized station and tools by Covid protocols and public health and safety standards .
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Maintained regular client list of up to 80 repeat customers while handling walk-in clients daily.
  • Offered professional cuts, color services and extensions to salon customers.
  • Used scissors, trimmers, clippers, razors and brushes on over 100 customers with 99% customer satisfaction rate.
  • Styled hair for large events such as annual fashion shows and special hair expos and weddings.
  • Answered over 15 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Expanded client base by 80% through direct referrals.
  • Introduced salon to alternative hair therapies involving natural products to bring in new clients.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
  • Maintained client treatment records and designed long-term care programs for return customers

Education

School of Divinity -

Regent University
Virginia Beach, VA
05.2024

Church Chaplaincy - Chaplaincy

Western Seminary
Roseville, CA
10.2019

Cosmetology - Beauty Industry

Citrus Heights Beauty College, Inc.
Citrus Heights, CA
12.2000

Skills

  • Verbal and Written Communication
  • Customer Service Management
  • Recruitment and Hiring
  • Policy Development and Enforcement
  • Decision Making
  • Focus and Follow-Through
  • Training Management
  • Originality and Creativity
  • Money Handling
  • Customer Relations
  • Advertising Campaign Development
  • Spiritual instruction
  • Spiritual leadership
  • Good Telephone Etiquette
  • Critical Thinking
  • Self-Motivated
  • Mercy ministry
  • Pastoral counseling

Accomplishments

  • Supervised team of 8 staff members.

Certification

  • Church chaplaincy Training - 2years
  • Microblading Training - 3years
  • Cosmetology Training - 21 management,
  • Salon Management and training Trade Secret Salon, Regis Corp. - 4years

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Timeline

Salon Owner/Operator

Agape Salon & Spa
04.2018 - 01.2021

Cosmetologist & Permanent Makeup Artist

Agape Salon & Spa
04.2014 - 01.2021

School of Divinity -

Regent University

Church Chaplaincy - Chaplaincy

Western Seminary

Cosmetology - Beauty Industry

Citrus Heights Beauty College, Inc.
Andrea R. Marquez