Andrea Marquez
Asheville,NC
Summary
Bi-lingual, reliable manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
El Chapala Mexican Restaurant
Asheville, NC
01.2018 - 08.2024
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Led a team of 30 employees, ensuring high productivity and excellent customer service.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Recruited and trained new employees to meet job requirements.
Server
Ay Caramba Mexican Grill
Asheville, NC
02.2016 - 01.2018
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
Receptionist/Referral Specialist
Mission Medical Associates
Arden, 28704
09.2012 - 01.2017
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted patients and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Monitored office supplies inventory and placed orders when necessary.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted patients by answering questions and providing information regarding referrals.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Managed daily patient referrals daily through multi-line telephone system.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed patient referral process from initial consultation to specialist appointment, ensuring timely access to necessary medical services.
Education
Associate of Arts - Early Childhood Education
Asheville Buncombe Technical Community College
Asheville, NC05-2017
High School Diploma -
Erwin High School
Asheville, NC06-2009
Skills
- Business Administration
- Time Management
- Verbal and written communication
- Staff Management
- Staff Development
- Performance Management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- ServSafe Certified (Expires 2029)
Accomplishments
- Deans List (AB-Tech 2017)
Timeline
Manager
El Chapala Mexican Restaurant
01.2018 - 08.2024
Server
Ay Caramba Mexican Grill
02.2016 - 01.2018
Receptionist/Referral Specialist
Mission Medical Associates
09.2012 - 01.2017
Associate of Arts - Early Childhood Education
Asheville Buncombe Technical Community College
High School Diploma -
Erwin High School
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