Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Open To Work

Andrea Marquez

Newbury Park,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service Representative IIILogistics SpecialistInventory SpecialistProduct Specialist

Work Type

Part TimeSeasonal WorkConsulting

Location Preference

Remote
Location: Newbury Park, CA, US
Open to relocation: Yes

Salary Range

$20/hr - $1000/hr

Important To Me

Work from home optionFlexible work hours

Summary

Dynamic customer service professional with extensive experience at MiTek USA, Inc., excelling in dispute resolution and active listening. Proven track record of enhancing service quality and customer satisfaction through effective training and process improvements. Proficient in Microsoft Excel and adept at managing high-stress situations, fostering loyalty and repeat business.

Overview

34
34
years of professional experience

Work History

Customer Service Representative III

MiTek USA, Inc.
09.2004 - Current
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Assisted in training new representatives, enhancing team performance and service quality.
  • Monitored order processing systems to maintain accuracy and efficiency in service delivery.
  • Analyzed customer feedback to identify trends, driving improvements in service protocols.
  • Developed training materials for staff onboarding, improving knowledge retention and operational consistency.
  • Collaborated with cross-functional teams to streamline communication processes for enhanced support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Also maintained IT equipment at 3 different offices through the years (computers, phones, copiers, fax machines, routers, servers, internet...
  • Provided quotes for major builders
  • Maintained inventory at 3 large warehouses.
  • Worked in account receivables and payables.
  • Coordinated tradeshow event for engineers and construction related shows like PCBC and IBS.
  • Did construction plan takeoffs for customers.

Administrative Assistant

Cal-State Rent A Fence
03.1997 - 05.2004


  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Store Team Member

Lines N Things
07.1995 - 11.1997
  • Monitored product displays for compliance with company standards, ensuring appealing presentation to customers.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.

Food Service Worker

Mrs Field's Cookies
01.1992 - 05.1995
  • Processed customer orders efficiently at point of sale, ensuring accurate transactions and high service levels.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Food Service Worker

Little Caesars Pizza
07.1993 - 09.1994
  • Prepared food items according to standardized recipes, ensuring consistent quality and taste across all products.
  • Operated kitchen equipment safely while adhering to health and safety regulations during food preparation.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

No Degree - Criminal Justice

Moorpark College
Moorpark, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Microsoft outlook
  • Product knowledge
  • Order processing
  • Microsoft PowerPoint
  • Technical support
  • Dispute resolution
  • Product and service solutions
  • Assertiveness
  • Spreadsheets
  • Office equipment proficiency
  • Shipping and logistics
  • Report generation
  • Sales Force
  • Five9

Interests

I love all animals! Big and small I maintain a beehive, have a koi pond with the friendliest fish and 2 great danes

My husband and I are a blended family with 5 kids and 2 foster child The youngest is in HS

Our hobbies are playing ice hockey and being with our family :)

Timeline

Customer Service Representative III

MiTek USA, Inc.
09.2004 - Current

Administrative Assistant

Cal-State Rent A Fence
03.1997 - 05.2004

Store Team Member

Lines N Things
07.1995 - 11.1997

Food Service Worker

Little Caesars Pizza
07.1993 - 09.1994

Food Service Worker

Mrs Field's Cookies
01.1992 - 05.1995

No Degree - Criminal Justice

Moorpark College

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Andrea Marquez