Andrea Marsh
North Syracuse
Summary
Accomplished Senior Caregiver at Aging Advocates, skilled in compassionate care and dementia expertise. Excelled in fostering trust and open communication with patients and families. Enhanced patient mobility and safety, while maintaining a clean environment. Proficient in managing high-volume tasks, ensuring seamless operations and exceptional service. Recognized for emotional support and personal hygiene assistance.
Overview
30
30
years of professional experience
Work History
Senior Caregiver
Aging Advocates
04.2019 - Current
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed strong rapport with patients and families, fostering trust and open communication.
Front Desk Receptionist
Center for Sinus and Allergy Care
05.1995 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected patient copays
- Scheduled appointments accurately using reservation software.
Education
Bachelor of Arts - English
Brooklyn College, CUNY
Brooklyn, NY08-1976
Skills
- Emotional support
- Personal hygiene assistance
- Compassionate care
- Behavior redirection
- Dementia expertise
- Recreational activities
Timeline
Senior Caregiver
Aging Advocates
04.2019 - Current
Front Desk Receptionist
Center for Sinus and Allergy Care
05.1995 - 01.2019
Bachelor of Arts - English
Brooklyn College, CUNY
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