Andrea Martin
Graham,WA
Summary
Results-driven Assistant Manager and Shift Supervisor with a proven record at Starbucks Coffee, focused on enhancing operational efficiency and customer satisfaction. Achieved notable increases in partner performance through effective teamwork and inventory control strategies. Expertise in transforming challenges into opportunities while prioritizing exceptional customer experiences and fostering team collaboration.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Starbuck Coffee
Graham, WA
06.2024 - Current
- Created effective schedules to ensure that customers, partners, and the business needs were met.
- Identified opportunities to enhance operational speed and customer experience.
- Managed the performance and development of partners.
Shift Supervisor
Starbuck Coffee
Puyallup, WA
09.2000 - 06.2024
- Delivered exceptional customer service, ensuring a positive and welcoming experience.
- Collaborated effectively with team members to achieve store goals.
- Maintained effective inventory control to ensure optimal stock levels.
Store Manager
Starbuck Coffee
Renton, WA
03.1994 - 09.2000
- Prepared weekly schedules to verify proper floor coverage to meet store needs.
- Prepared schedules to meet partner and business needs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Kentridge High Scool
Kent, WA06-1991
Skills
- Verbal and written communication
- Teamwork and collaboration
- Inventory control
- Customer Satisfaction
- Planning and prioritizing
- Problem Solving
References
References available upon request.
Timeline
Assistant Manager
Starbuck Coffee
06.2024 - Current
Shift Supervisor
Starbuck Coffee
09.2000 - 06.2024
Store Manager
Starbuck Coffee
03.1994 - 09.2000
High School Diploma -
Kentridge High Scool