Andrea Martinez
Irving,TX
Overview
9
9
years of professional experience
Work History
Sales Admin
Home Pro Technologies
2023.08 - Current
- Documented and entered data for outside and inside sales commission
- Assisted payroll in making sure sales received proper pay at the end of week/month
- Insure that all documents were up to date so Sales could make outbound calls
- Ensured homes on Zillow were sold to call second home owners to sell them our security
- Assisted Sales Director with daily task such as data for closing percentages on the outside sales team
- Assisted inside sales manager with spot checks on contracts, and sales on a day to day basis
- Received data from builders who partnered with Homepro, such as phone numbers, addresses and emails and I would organized them for inside and outside sales to try and sell security to new homes.
Retention Specialist
HomePro Technology
2022.07 - 2023.08
- Assisted customers with cancelation of there contracts
- Document phone calls in the portal to keep record of any concerns
- Followed up with customers on outstanding invoices and processed payments.
- Went over clauses and fine print with the customer specifying if they were under a 3 year clause or a 5 year clause
- Terminated services including, account, billing and data, and created invoices.
- Changed customers monthly rates if they completed there original term, with Addendums.
- Offered customers discounts and promotions to ensure they wouldn't cancel
- Transferred old addresses to new locations if applicable while canceling old one out
- Worked with excel for calculations and rate adjustments
- Took 35-45 calls per day
- Multitasked with calls and daily workload in pipeline
- Worked with military accounts (deployments or moves)
- Spoke with realtors over phone to assist with clauses of terms for closing of homes
- Assisted customer with turning in proper documentation for cancelation form
- Worked with Auto renewals and explained to customer the proper way to turn in a 60 day notice.
Customer Service
Home Pro Technologies
2021.09 - 2022.07
- Answered customers' calls to identify any issues or questions they have in a professional manner.
- Created service tickets for issues customers had with security, home automation, and pre-wiring.
- Multitasked with receiving numerous calls per day along with meeting daily goals.
- Document phone calls in the portal to keep record of any concerns. Be an active listener and diffuse escalated calls to the best of my abilities.
- Followed up with customers on outstanding invoices and processed payments.
- Took 75-90 calls per day.
Paraprofessional
Irving ISD
2020.08 - 2021.09
- Tutored and assisted students with assignments from grades Pk-5th
- Fostered a safe and caring environment for children with special needs exercising skills in patience, attention to detail and escalation
- Building relationships with the students
- Taught various subjects and assisted in the development of stronger learning techniques while enhancing communication and active listening skills
- Managed classroom management and disciplined students from ages 4-11
- Worked in the front office, assisting parents with necessities for the students
- Helped front receptionist multitask parents and phone while entering data in computer for student registrations.
Omni Fulfillment
Khols Department Store
2019.08 - 2020.07
- Pack and ship online and in store items for customers to pick up.
- Work as a team to get the right numbers and orders throughout the day.
- Communicate with managers and coworkers for any help that is needed for orders.
- Help one another to ensure that products are packed correctly.
- If customers need help with finding an item I will advise them in the proper direction and assist them if needed.
Assist customers in a professional way to sell products.
Vargas Western wear
2015.01 - 2019.01
- Managed the store and made sure inventory was done weekly
- Made sure the customer felt welcomed and greeted properly as soon as coming in store
- Obtain the store clean and organized so it can look presentable for clients
- Made sure the layaway was organized
- Pack and ship online and in store items for customers to pick up
- Work as a team to get the right numbers and orders throughout the day
- Communicate with managers and coworkers for any help that is needed for orders
- Help one another to ensure that products are packed correctly
- If customers need help with finding an item I will advise them in the proper direction and assist them if needed.
Education
Highschool Diploma -
Jack E Singley Academy
Irving, TX07.2018
Skills
- Data Entry
- Excel / Outlook
- Communications
- Technology
- Customer service
- Sales
- Retention
- Phone software
- Child care
- English
- Spanish
References
- Nancy Espejo, 214-541-2567
- Edgar Vargas, 469-767-8020
Languages
Spanish
English
Timeline
Sales Admin
Home Pro Technologies
2023.08 - Current
Retention Specialist
HomePro Technology
2022.07 - 2023.08
Customer Service
Home Pro Technologies
2021.09 - 2022.07
Paraprofessional
Irving ISD
2020.08 - 2021.09
Omni Fulfillment
Khols Department Store
2019.08 - 2020.07
Assist customers in a professional way to sell products.
Vargas Western wear
2015.01 - 2019.01
Highschool Diploma -
Jack E Singley Academy
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