Andrea Martinez
Banning,CA
Summary
Hi! My name is Andrea Martinez, and if you are searching for a driven young lady with an exceptional record of accomplishment, look no further! I have an in depth understanding of sales, service and patient care coordination. I am a high-energy team player ready to leverage abilities to promote company success. I am also able to communicate with Spanish speaking customers which makes me a very valuable asset. Always ready to exceed expectations and have a great sense of integrity for my work.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Pass Physical Therapy
Beaumont, CA
12.2022 - Current
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Assisted physicians in performing various procedures related to patient care needs.
- Completed insurance verifications and claim forms for patient intake and processing.
- Compiled and maintained medical charts and reports in complex digital databases.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Sales Associate
Burberry
Cabazon, CA
10.2022 - Current
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
Private Nanny
Self-employeed
Redlands, CA
04.2022 - 10.2022
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Regulated children's schedules to balance rest, learning and play.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
Manager
Herveleger
, CA
09.2021 - 02.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Sales Manager
Joe's Jeans
, CA
09.2019 - 08.2021
- Top seller in my store, have never missed a commission goal exceeding expectations every month
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reduced process lags by training employees on best practices and protocols.
- Reset store displays for special events and seasonal merchandise changes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Produced sales documents, finalized deals and filed records.
- Executed outbound calls each week to existing customers, resulting in increase in sales.
- Listened to customer needs to identify and recommend optimal clothing selections.
- Prepared cash deposits with zero discrepancies.
Sales Associate
Calvin Klein
, CA
11.2017 - 06.2018
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Won store sales competition for top seller
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
Beaumont Senior High School
Beaumont, CA06.2018
Some College (No Degree) - Clinical Psychology
Crafton Hills College
Yucaipa, CASkills
- Scheduling Coordination
- Cash handling accuracy
- HIPAA Compliance
- Sales expertise
- Team player mentality
- Tech-Savvy
- Leadership oriented
- Written and oral communication skills
- Positive Work Ethic
- Customer- and service-oriented
- Medical Data Collection
- Office Administration
- Medical Terminology
- Insurance verification
- Client retention
- Patient documentation
- Bilingual and Biliterate (Spanish and English)
Timeline
Patient Care Coordinator
Pass Physical Therapy
12.2022 - Current
Sales Associate
Burberry
10.2022 - Current
Private Nanny
Self-employeed
04.2022 - 10.2022
Manager
Herveleger
09.2021 - 02.2022
Sales Manager
Joe's Jeans
09.2019 - 08.2021
Sales Associate
Calvin Klein
11.2017 - 06.2018
High School Diploma -
Beaumont Senior High School
Some College (No Degree) - Clinical Psychology
Crafton Hills College
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