Andrea Martinez
Fort Worth,United States
Summary
Experienced Customer service representative with certification in Microsoft Word. College student working towards a bachelors in communicative science disorders. Dedicated Wait Staff Member producing menu items to desired specifications for residents. Promotes positive guest experiences with well-explained meal suggestions. Excellent problem-solving skills to work within constantly changing environment. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Saint Emilion Restaurant
Fort Worth, TX
04.2024 - Current
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Processed payments accurately using cash registers or point-of-sale systems.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Complied with health department regulations regarding sanitation standards when handling food items.
Key Holder
Tacos Ernesto
Fort Worth
08.2020 - Current
- Worked as a key holder at local restaurant where I waitresses, packed orders, and provided friendly service to customers
- Worked closing shifts as shift lead, made sure the restaurant was up to code for closing, counted money, and made sure the restaurant was prepared for opening the next morning
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Shift Leader
Best Buy
Fort Worth, TX
10.2022 - 04.2024
- Worked as a customer service representative and provided support to customers regarding any issues they had within our store extensions, and created solutions to any issues they may have had
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Communicative Science Disorders
Texas Christian University
Fort Worth11.2024
Diploma -
Southwest High School
Fort Worth, United States06.2023
Skills
- Customer service
- Leadership Skills
- Detail Oriented
- Time Management Skills
- Microsoft Word Certified
- Quick learner
Hobbies and Interests
During the school year, I volunteer at my church as a bible teacher for special needs children.
Languages
- Spanish
- English
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Limited
Timeline
Wait Staff Member
Saint Emilion Restaurant
04.2024 - Current
Shift Leader
Best Buy
10.2022 - 04.2024
Key Holder
Tacos Ernesto
08.2020 - Current
Communicative Science Disorders
Texas Christian University
Diploma -
Southwest High School
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