Andrea Martinez
Houston
Summary
At Fresh Dental Care, I honed my expertise in dental terminology and insurance verification, enhancing patient satisfaction through efficient billing and appointment management. Demonstrating exceptional attention to detail and communication skills, I streamlined operations, significantly reducing wait times and improving claim processing accuracy.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Fresh Dental Care
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped patients complete necessary dental forms and documentation.
Dental Insurance Verification Specialist
Fresh Dental Care
04.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive dental operations.
- Maintained strong knowledge of basic dental terminology to better understand services and procedures.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Generated reports to track insurance verifications and claim progress.
- Optimized use of insurance verification software, leading to faster processing times.
- Increased accuracy of insurance verification, ensuring compliance with both provider and insurer requirements.
- Enhanced patient satisfaction by providing clear explanations of insurance benefits and coverage.
- Maintained up-to-date knowledge of insurance policies and changes, aiding in accurate verification.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dental Billing Specialist
Fresh Dental Care
04.2023 - Current
- Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
- Streamlined pre-authorization processes for complex dental procedures, ensuring timely insurance approvals and minimizing treatment delays.
- Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
- Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Streamlined workflow for dental providers by obtaining necessary referrals and authorizations for services.
- Expedited appeals process when necessary through comprehensive documentation support, improving likelihood of favorable outcomes.
- Streamlined appointment scheduling by accurately assessing necessary preauthorizations for various dental procedures, minimizing delays in treatment planning stages.
Pawnbroker
Cash America
09.2021 - 12.2022
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Prepared all paperwork, checked identifying information and documented transactions.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Performed store open and close procedures as part of shift responsibilities.
- Organized store shelves to display most attractive inventory.
Cashier
Seller Bros
06.2019 - 05.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
Yes Prep North Forest
Houston, TX06-2021
Skills
- Phone and email etiquette
- Attention to detail
- Teamwork
- Effective communicator
- Dental terminology
- Customer assistance
- Work ethic and integrity
- Insurance coverage verification
- Appointment scheduling
- Punctual and reliable
- Reliability
- Money handling
- Payment processing
- Coverage and authorizations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dental Receptionist
Fresh Dental Care
04.2023 - Current
Dental Insurance Verification Specialist
Fresh Dental Care
04.2023 - Current
Dental Billing Specialist
Fresh Dental Care
04.2023 - Current
Pawnbroker
Cash America
09.2021 - 12.2022
Cashier
Seller Bros
06.2019 - 05.2021
High School Diploma -
Yes Prep North Forest
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