Andrea Martinez
Haslett,MI
Summary
Dynamic administrative professional with a proven track record at Ingham Intermediate School District, excelling in customer service and data organization. Adept at streamlining processes and enhancing efficiency, I leverage strong problem-solving skills and proficiency in Microsoft Office or Google Workspace to deliver exceptional results while maintaining meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Ingham Intermediate School District
06.2021 - Current
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Complete data entry tasks with accuracy and efficiency.
- Follow established procedures to enter and process data correctly.
- Verify entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritize tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicate with supervisors and colleagues to process data quickly and resolve discrepancies.
- Contribute to project success, meeting all data entry deadlines without compromising quality.
- Improve team efficiency, training new staff on data entry protocols and software.
- Streamline data entry processes, reducing entry time and minimizing errors.
- Pulling reports for Early On Providers to ensure timely data entry and prevent discrepancies for reporting periods
- Creating and modifying reports in MiPSE to assist with data input and accuracy
- Use of importing an excel spreadsheet in PowerSchool to import new students for Early On during referral process
- Participate in meetings to gather information on ways to streamline work processes for Early On that still meet compliance
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Elementary School Secretary
Lansing School District
08.2020 - 06.2021
- Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
- Coordinated substitute teacher placements to minimize disruptions in classroom instruction.
- Assisted in creating a safe learning environment for students by monitoring visitor access to campus facilities during daytime hours.
- Assisted in the planning and execution of special school events such as fundraisers, parent-teacher conferences, and field trips.
- Safeguarded student health records in accordance with legal requirements, ensuring confidentiality at all times.
- Enhanced communication between parents, teachers, and administrators through effective scheduling of meetings and events.
- Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
- Demonstrated adaptability and flexibility in handling a wide range of administrative tasks as needed to support the overall needs of the school community.
- Managed budgeting and purchasing for the school office, ensuring adequate supplies were available for faculty and staff needs.
- Maintained an organized office workspace, ensuring easy retrieval of files and documents when needed by staff members or parents.
- Supported student success by maintaining accurate records on attendance, grades, and other pertinent information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Business Office Manager
JEA Senior Living
08.2018 - 07.2020
- Oversaw office inventory activities by ordering and shipment receiving.
- Completed bi-weekly payroll for employees.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory state requirements for assisted living facilities.
- Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
Education
Associate of Science - Cyber Security
Lansing Community College
Lansing, MI05-2027
High School Diploma -
Lansing Eastern High School
Lansing, MI06-2008
Skills
- Customer service, flexibility, and adaptability
- Data entry, attention to detail, and data organization
- Microsoft Office & Google Workspace
- Organizational Skills & Time Management
- Multitasking & Deadline Oriented
- Problem Solving & Critical thinking
Timeline
Administrative Assistant
Ingham Intermediate School District
06.2021 - Current
Elementary School Secretary
Lansing School District
08.2020 - 06.2021
Business Office Manager
JEA Senior Living
08.2018 - 07.2020
Associate of Science - Cyber Security
Lansing Community College
High School Diploma -
Lansing Eastern High School
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