Andrea Martinez
Burnet
Summary
Detail-oriented office manager with a strong background in customer service and vendor relationship management. Proven ability to enhance team performance and optimize operational efficiency through effective training and active listening skills.
Overview
10
10
years of professional experience
Work History
Office Manager
Cohesive Coatings, LLC
01.2023 - 11.2025
- Managed vendor relationships, negotiating contracts to optimize supply costs and service quality.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Processed invoices accurately and efficiently, ensuring timely payments to vendors.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Cashier
McCoy's Building Supply
10.2022 - 12.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register area to enhance operational efficiency.
- Assisted customers with product inquiries, providing exceptional service and support.
- Reconciled cash drawers at end of shifts to ensure financial accuracy.
Eyelash Technician
Self Employed
03.2021 - 10.2022
- Delivered exceptional eyelash extension services, ensuring client satisfaction and repeat business.
- Collaborated with clients to assess their needs and recommend suitable lash styles.
- Developed personalized lash designs based on client preferences and eye shapes.
- Implemented sanitation protocols to maintain a clean and safe work environment.
Customer Service Manager
Leggero, LLC
12.2015 - 02.2021
- Led customer service team to enhance response times and improve overall satisfaction ratings
- Implemented new Customer Relationship Management (CRM) system and Configure Price Quote (CPQ) system, streamlining communication between departments and increasing efficiency
- Mentored junior staff, fostering a collaborative environment and enhancing team performance
- Managed customer invoicing processes to ensure timely payments and account reconciliation.
Education
Associate of Arts -
McLennan Community College
Waco, TX05-2014
GED -
Central Texas College
Killeen, TX05-2011
Skills
- Customer service
- Office management
- Office administration
- Billing
- Credit and collections
- Scheduling coordination
- Supply management
- Staff training
- Team bonding
- Attention to detail
- Reliability
- Active listening
Timeline
Office Manager
Cohesive Coatings, LLC
01.2023 - 11.2025
Cashier
McCoy's Building Supply
10.2022 - 12.2022
Eyelash Technician
Self Employed
03.2021 - 10.2022
Customer Service Manager
Leggero, LLC
12.2015 - 02.2021
Associate of Arts -
McLennan Community College
GED -
Central Texas College