Andrea Martinez

• Scheduling: Managing appointments, cancellations, and rescheduling in EHR systems (e.g., Google Calendar, Calendly).
• Patient Communication: Answering phone calls, responding to emails, and managing patient chat inquiries.
• EHR Management: Updating patient files, documenting symptoms, and maintaining accurate medical

Key Clinical/Patient Support Duties

• Telehealth Assistance: Assisting with virtual consultations and reviewing patients vital signs such as blood preassure and Heart Rate
• Patient Triage: Gathering preliminary medical history and documenting symptoms before a provider sees the patient
• Care Coordination: Collaborating with medical teams to schedule

• Performs routine patient care responsibilities such as taking vital signs, venipuncture (blood draws), collect specimens, EKGs/ECGs, and laboratory Point of Care Testings in various departments .
• Collects patient health history, performs medication reconciliation and enters information in EPIC.
• Administers injections and medications as directed by medical provider.
• Notes the chief complaint/reason for patient's visit.
• Prepares equipment, examination rooms and clean instruments as directed.
• Assists with medical procedures and exams as needed.
• Instructs patients on general care and medicine procedures.
• Maintains patient and service rooms in a neat and orderly condition.
• Schedules patient tests, procedures, and appointments.
• Conducts patient outreach phone calls and post visit follow-ups.
• Uses the Ring Central-Live Answer to answer clinical calls (department specific).
• Responds to routine patient phone calls and MyChart messages.

• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Labeled and completed lab requisitions using ICD and CPT coding.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Cleaned and maintained medical equipment following procedures and standards.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Educated patients about medications, procedures and physician's instructions.
• Documented notes during patient visits.
• Provided numerous types of immunizations and contraception choices according to patients' personal needs.

• Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight,and height, and records information on patients' charts Prepares and maintains supplies and equipment,allergy testing, lab testing,dignostic testing, scheduling appointments, answering phones.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Incorporated outside records into charts and EHR.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Scheduled appointments for patients via phone and in person.
• Documented notes during patient visits.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Cleaned and maintained medical equipment following procedures and standards.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Administered rapid tests for Flu and strep to help clinical staff assess conditions.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Educated patients about medications, procedures and physician's instructions.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Administered continuous and 12-lead electrocardiogram monitoring.
• Oversaw processes for medical testing, physical exams and immunizations.

• Exam the patient , Glaucoma check, Interviewing patient , Oct, Fundus photos with ICG , scheduling surgery as needed , preparing injections trays ,ordering medicine ,front desk duties, insurance verifying.
• Managed quality control and maintained high level of customer satisfaction.
• Participated in training to maintain technical expertise and proficiency on applicable equipment.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Organized charts, documents and supplies to maintain team productivity.
• Scheduled appointments for patients via phone and in person.

• Houston
• Schedule Surgery if office as needed for the doctor and verifying insurance ,Referrals', authorizations, Scheduling MRI'S , front desk responsibilities such as making appointments answering multiple phone lines ,disability /worker comp paperwork.

• Performed preliminary physical tests to accurately record results in patient history summary.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Cleaned and maintained medical equipment following procedures and standards.
• Measured vital signs and took medical histories to prepare patients for examination.
• Provided patients with vaccinations with consideration for dosage requirements, contraindications and possible side effects.