Andrea Martinez
Grand Prairie
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively. Driven by a passion for continuous learning and successfully. navigating change.
Overview
26
26
years of professional experience
Work History
CTE non Cdl driver
GPISD transportation
Grand Prairie
08.2025 - Current
- Operated non-CDL vehicles for student transportation across designated routes.
- Assisted students with boarding and exiting the vehicle safely.
- Managed student behavior during transportation to maintain a safe environment.
- Conducted pre-trip and post inspections to ensure vehicle safety and compliance.
- Communicated with dispatch regarding schedule changes and delays.
- Regularly communicated with dispatchers via two-way radio or other devices.
- Report all accidents, vehicle damage, student injuries and mechanical failures, complete requires reports.
- Maintained cleanliness and organization of assigned vehicles daily.
- Monitored fuel levels, oil levels, and tire pressure for optimal performance.
- Knowledge of use of tablet and radio.
Customer Service Call Center Representative
Dallas City hall
Dallas
09.2012 - 11.2012
- Assisted citizens with inquiries regarding health insurance benefits.
- Handled incoming calls and provided accurate information.
- Provided accurate information about products or services to customers.
- Maintained confidentiality of sensitive customer information at all times.
- Utilized computer systems to track, gather information, and or troubleshoot customer issues.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered incoming customer calls promptly, providing courteous and professional service.
Office Assistant and Custumer Service
AT&T Dallas
Dallas
06.2007 - 01.2010
- Managed daily office operations and maintained organized filing systems.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Communicated effectively with clients to ensure smooth service delivery.
- Assisted team members with various administrative tasks.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork.
- Handled incoming calls and directed inquiries to appropriate house keeping crew.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered and directed phone calls to appropriate staff members.
- Copied, sorted and filed records.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained an organized filing system of paper documents and electronic files.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Secretary
Instito de computacion y metodos
Queretaro
08.2000 - 10.2005
- Handled incoming correspondence, including emails and phone calls promptly.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Coordinated communication between staff, clients, and external vendors efficiently.
- Managed scheduling for meetings and appointments.
- Provided administrative support to the Office Manager and other staff members.
- Greeted visitors and directed to appropriate location or person.
- Supported office operations by ordering supplies and managing inventory levels.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained electronic and physical filing systems for documents.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled confidential documents with discretion.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
Dallas GED
Dallas, TXColegio De Bachilleres Queretaro
Queretaro, MexicoSkills
- Route planning
- Attention to detail
- Organizational skills
- Customer service
- Bilingual (spanish)
- Teamwork and collaboration
- Professionalism and courtesy
Languages
Spanish
Native/ Bilingual
Timeline
CTE non Cdl driver
GPISD transportation
08.2025 - Current
Customer Service Call Center Representative
Dallas City hall
09.2012 - 11.2012
Office Assistant and Custumer Service
AT&T Dallas
06.2007 - 01.2010
Secretary
Instito de computacion y metodos
08.2000 - 10.2005
Dallas GED
Colegio De Bachilleres Queretaro