Andrea Mason

`Serve as the call to action point for the team and patients for diagnosis, insurance related issues and access issues.

• Serves as an ambassador to the team as an expert on patient triaging.
• Educating team and patients on policies, procedures, and any financial risk they may be responsible for
• Maintain sufficient medical knowledge base to recognize urgent clinical situations and demonstrate communication skills necessary to make appropriate physician referrals to teams and patients
• Advocating for teams across a multidisciplinary institution through relationships with healthcare providers and federally qualified health clinics

• Appropriately triage telephone inquiries requesting medical services and/or physician referral/appointment to determine level of urgency/acuity and type of physician needed for stated problem.
• Educate patients on classes in Women’s Health, Wellness Institute, and the Health Learning Center
• Securely process consumer’s request with PCI compliance standards upon registration.

• Received high volume incoming calls on multi-line system assisting with orders, billing, and special requests
• Enter and update customer demographic information; maintain accurate and confidential billing information
• Educate consumers about additional company services; Troubleshoot account and IT issues