Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andrea Massengale

Simpsonville,SC

Summary

Energetic Professional dedicated to driving customer satisfaction and increasing sales. Diligent and punctual individual recognized for consistently providing excellent customer service. Strong communicator with a passion for building and maintaining good relationships.

Overview

11
11
years of professional experience

Work History

Medical Receptionist

Germain Dermatology
Charleston, SC
03.2024 - 09.2024
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Checked patients in and out for appointments
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Project Manager

Canter Construction
Charleston, SC
01.2020 - 11.2023
  • Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
  • Solved problems with material management and subcontractor schedules
  • Upsold existing clients to premium materials and designs
  • Power and hand tool operation

Office Manager

Canter Construction
Charleston, SC
01.2018 - 01.2020
  • Handle payments from clients
  • File and execute permits for current jobs
  • Keep track of profit and loss margins, handle bookkeeping, pay subcontractors
  • Build client relationships
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reduced financial discrepancies by accurately managing accounting documentation.

Front of House Waitress

Edison James Island
Charleston, SC
01.2017 - 01.2019
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Stocked server areas with supplies before, during and after shifts.

Sales Associate

Yankee Candle
Newark, Charleston, DE, SC
01.2015 - 01.2017
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assists with store stocking and setting up merchandise displays,
  • Built trusting relationships with customers by making personal connections.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Operated cash register, collected payments, and provided accurate change.

Crew Member

Saladworks
Wilmington, DE
01.2015 - 01.2016
  • Cash register operation/ POS system
  • Food preparation
  • Organized and restocked supplies to support operations and team productivity
  • Simultaneously processing and preparing orders in a fast casual dining environment
  • Upheld compliance, and company standards in all areas
  • Opening and closing duties

Physical Therapist Aide

Elite Physical Therapy
Hockessin, DE
01.2014 - 01.2015
  • Guided patients to perform exercises using proper form,
  • Responsible for sanitizing the equipment between uses

Office Assistant

Royal Pest Solutions
Newcastle, DE
01.2016 - 2016
  • Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
  • Moderated company website
  • Assisted company head marketing personnel

Education

NREMT -

Delaware State Fire School
Dover, DE
08.2016

High School Diploma -

Wilmington Christian School
Hockessin, DE
06.2014

Some College (No Degree) -

Eastern University
Wayne, PA

Skills

  • Detail Oriented
  • Verbal and Written Communication
  • Customer Relationship Management
  • Project Management
  • Emotional Intellengence
  • Client Relations
  • Problem-Solving
  • Merchandising Knowledge
  • Sales Goals Attainment
  • Teamwork and Collaboration
  • Product Recommendations
  • Time Management
  • Outgoing Personality
  • Critical Thinking
  • Friendly, Positive Attitude
  • Work Ethic
  • Organizational Skills
  • Inventory Control Procedures
  • Upselling Techniques

References

References Available upon request.

Timeline

Medical Receptionist

Germain Dermatology
03.2024 - 09.2024

Project Manager

Canter Construction
01.2020 - 11.2023

Office Manager

Canter Construction
01.2018 - 01.2020

Front of House Waitress

Edison James Island
01.2017 - 01.2019

Office Assistant

Royal Pest Solutions
01.2016 - 2016

Sales Associate

Yankee Candle
01.2015 - 01.2017

Crew Member

Saladworks
01.2015 - 01.2016

Physical Therapist Aide

Elite Physical Therapy
01.2014 - 01.2015

NREMT -

Delaware State Fire School

High School Diploma -

Wilmington Christian School

Some College (No Degree) -

Eastern University

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