Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Languages
References
Timeline
Generic
Andrea Matamoros

Andrea Matamoros

Brandon

Summary

Dynamic leasing professional with a proven track record at Greystar, excelling in customer service and conflict resolution. Achieved rapid occupancy goals through effective sales techniques and exceptional resident experiences. Proficient in CRM systems, Onesite, and Funnel, consistently surpassing leasing targets while fostering strong community relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Leasing Professional

Greystar
Tampa
01.2024 - Current
  • Serve as a key team member at a high-traffic lease-up community, supporting new resident move-ins and rapid occupancy goals.
  • Conduct property tours, respond to inquiries, and guide prospective residents through the leasing process.
  • Assist in building operational systems and procedures for a newly opened property.
  • Collaborate closely with maintenance and corporate teams to ensure seamless community operations and exceptional resident experiences.

Leasing Consultant

Camden Property Trust
Tampa
05.2021 - 01.2024
  • Assisted prospective residents in leasing apartment homes through in-person tours, phone consultations, and follow-ups.
  • Addressed and resolved resident concerns and service requests to maintain high satisfaction and retention.
  • Collaborated with the property team to ensure a welcoming and well-maintained community.
  • Supported marketing and outreach efforts; consistently achieved or exceeded leasing targets.

Personal Vacation Planner

Walt Disney Parks and Resorts
Tampa
01.2017 - 03.2021
  • Advised guests on Walt Disney World vacation planning in a high-volume inbound call center.
  • Customized travel packages and promoted add-on services, regularly surpassing sales quotas.
  • Delivered top-tier service aligned with Disney standards while maintaining efficiency and professionalism.
  • Navigated multiple reservation and CRM platforms with strong accuracy and speed.

Customer Service Representative

Verizon Wireless
Tampa
07.2014 - 04.2015
  • Handled inbound customer calls regarding billing, technical issues, and service inquiries.
  • Resolved escalated concerns with patience and professionalism, leading to improved customer satisfaction.

Education

B.A. - Hospitality and Tourism Management

Valencia College
Kissimmee, FL
06.2021

Skills

  • Customer Service & Conflict Resolution
  • Sales & Upselling Techniques
  • Microsoft Word
  • Microsoft PowerPoint
  • CRM & Reservation Systems
  • Inventory Management
  • Classroom Management & Childcare
  • Project Management & Organizational Skills
  • Typing: 60 WPM
  • Customer relationship management
  • Sales techniques
  • Conflict resolution
  • Language translation

Certification

  • Early Childhood Education (ECP) Certificate
  • Child Development Associate (CDA)
  • CPR & First Aid Certified

References

Available upon request

Languages

  • English, Expert
  • Spanish, Fluent

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Leasing Professional

Greystar
01.2024 - Current

Leasing Consultant

Camden Property Trust
05.2021 - 01.2024

Personal Vacation Planner

Walt Disney Parks and Resorts
01.2017 - 03.2021

Customer Service Representative

Verizon Wireless
07.2014 - 04.2015

B.A. - Hospitality and Tourism Management

Valencia College

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