Andrea Matarazzo
Yulee,FL
Summary
I love to paint on canvas. Meet knew people and make them smile
Overview
19
19
years of professional experience
Work History
Owner/Operator
Waggy Tails Pet Sitting
01.2003 - 01.2018
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Generated revenues yearly and effectively capitalized on industry growth.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Inman Pet Works
Sales Associates
02.2009 - 11.2010
- Evaluated company documentation to verify alignment with regulatory requirements.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Cultivated relationships with appropriate social media influencers to advance brand exposure.
- Collaborated with clients to determine and identify [Type] objectives, goals, KPI's, strategies and tactics.
- Designed strategic percentage of volume with clients to deliver compelling client presentations to sell-in recommendations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Customer Service Representative
Massage Envy
01.2008 - 09.2009
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained new personnel regarding company operations, policies and services.
- Provided primary customer support to internal and external customers.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant
The North Highland Company
03.1999 - 02.2003
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained databases to track and record customer data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Established administrative work procedures to track staff's daily tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Scheduled office meetings and client appointments for staff teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Executed record filing system to improve document organization and management.
Education
GED -
Duncan U. Fletcher High School
Neptune Beach, FL02.1999
Skills
- Quality Management Systems
- Financial Management
- Hiring and Staffing
- Staff Management
- Verbal and Written Communication
- Sales Leadership
- Customer Relations
- Staff Training
- Marketing
- Consulting
- Negotiation
Timeline
Inman Pet Works
Sales Associates
02.2009 - 11.2010
Customer Service Representative
Massage Envy
01.2008 - 09.2009
Owner/Operator
Waggy Tails Pet Sitting
01.2003 - 01.2018
Administrative Assistant
The North Highland Company
03.1999 - 02.2003
GED -
Duncan U. Fletcher High School
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