Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Mathers

Boyne City

Summary

Dynamic professional with extensive experience at Boyne Mountain Resort, excelling in team collaboration and client advocacy. Proven ability to enhance guest satisfaction through effective problem-solving and training initiatives. Skilled in trauma-informed care, fostering a nurturing environment for children while implementing age-appropriate educational programs. Committed to driving operational efficiency and service excellence.

Overview

7
7
years of professional experience

Work History

Victim Advocate and Witness Coordinator

Emmet County
09.2024 - Current
  • Provided emotional support and crisis intervention to victims of crime, ensuring their immediate needs were met.
  • Assisted clients in navigating resources and services available through local agencies and organizations.
  • Developed safety plans in collaboration with victims to enhance their security and well-being.
  • Facilitated workshops on victim rights and resources, increasing community awareness and engagement.
  • Trained new advocates on protocols, best practices, and effective communication techniques with victims.

Director of Daycare and Fritz Summer Camp

Boyne Mountain Resort
07.2023 - 08.2024
  • Directed operational strategies to enhance guest satisfaction and ensure seamless service delivery.
  • Led cross-departmental initiatives to optimize resource allocation and improve overall efficiency.
  • Developed training programs for staff to elevate service standards and foster team collaboration.
  • Analyzed guest feedback to implement improvements in resort offerings and amenities.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.

Daycare Assistant Manager

Boyne Mountain Resort
05.2020 - 07.2023
  • Assisted in daily classroom activities, fostering a nurturing environment for children.
  • Supervised playtime and ensured safety protocols were followed consistently.
  • Supported educational activities, promoting developmental skills through interactive learning.
  • Communicated effectively with parents regarding children's progress and daily experiences.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.

Daycare Supervisor

Boyne Mountain Resort
08.2019 - 05.2020
  • Supervised daily activities to ensure safe and engaging environments for children.
  • Developed and implemented age-appropriate educational programs promoting cognitive and social development.
  • Trained and mentored staff on best practices in childcare and safety protocols.
  • Coordinated communication between parents and staff regarding children's progress and needs.

Dog Daycare Attendant

Boyne Mountain Resort
10.2018 - 08.2019

Education

Boyne City High School
Boyne City, MI
2010

Skills

  • Trauma-informed care
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Active listening
  • Decision-making
  • Client advocacy
  • Self motivation
  • Goal setting
  • Professionalism
  • Child development

Timeline

Victim Advocate and Witness Coordinator

Emmet County
09.2024 - Current

Director of Daycare and Fritz Summer Camp

Boyne Mountain Resort
07.2023 - 08.2024

Daycare Assistant Manager

Boyne Mountain Resort
05.2020 - 07.2023

Daycare Supervisor

Boyne Mountain Resort
08.2019 - 05.2020

Dog Daycare Attendant

Boyne Mountain Resort
10.2018 - 08.2019

Boyne City High School

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