Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Matos

New York,NY

Summary

Versatile and dedicated, with a strong background in patient care and office administration honed at a Neurology Office. Excelled in medical terminology and patient scheduling, enhancing office efficiency and patient satisfaction. Fluent in Spanish, ensuring effective communication with diverse clientele. Demonstrated exceptional customer service, contributing to a positive and supportive environment. Strong background of cash handling with many years of experience. Friendly and reliable offering unmatched customer service and workplace focus.

Overview

11
11
years of professional experience

Work History

Medical Assistant/Receptionist/Medical Scribe

Neurology Office
05.2021 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies along with blood pressure and weight.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained confidentiality of information regarding clients and company.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Taught patients about medications, procedures, and care plan instructions.
  • Implemented care and efficiency improvements to support and enhance office operations.

Store Support Associate

Whole Food Market
11.2018 - 05.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Bakery Sales Associate /Cafe Barista

GFG Bakery
09.2017 - 05.2018
  • Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
  • Offered every customer exceptional service and learned regular customers' preferences.
  • Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
  • Maintained accurate records of production, shrink, sales, and inventory to support profits and revenue.
  • Maintained safe food handling standards at all times.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Guest Service Representative

Luna Park in Coney Island
04.2017 - 10.2017
  • Greeted guests upon arrival by providing warm welcome.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Assisted guests with variety of services and local attraction information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assisted customers with returns, refunds and resolving transaction issues.

Ticketing Agent

Luna Park in Coney Island
05.2016 - 10.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier

Key Food Supermarket
10.2013 - 12.2015
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High School Diploma -

Richmond Hill High School
Richmond Hill, NY
08-2016

Skills

  • Patient-focused care
  • Medical Terminology
  • Data Entry
  • Medical office administration
  • Patient Scheduling & Flow Management
  • EMR / EHR
  • Dementia and Alzheimer's knowledge
  • Diagnostic Procedures & Vitals Signs Monitoring
  • Certified in Basic Life Support (BLS)
  • Knowledge of EKG rhythm interpretation
  • Customer Service & Cash Handling and Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Assistant/Receptionist/Medical Scribe

Neurology Office
05.2021 - Current

Store Support Associate

Whole Food Market
11.2018 - 05.2021

Bakery Sales Associate /Cafe Barista

GFG Bakery
09.2017 - 05.2018

Guest Service Representative

Luna Park in Coney Island
04.2017 - 10.2017

Ticketing Agent

Luna Park in Coney Island
05.2016 - 10.2016

Cashier

Key Food Supermarket
10.2013 - 12.2015

High School Diploma -

Richmond Hill High School

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Andrea Matos