Andrea Matsuoka
Surprise,AZ
Summary
Hardworking Consultant gifted at turning prospects into clients and delivering exceptional presentations. Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels.
Overview
38
38
years of professional experience
Work History
Loyalty Consultant
Kickback Rewards Systems - Loyalty Marketing & Gift Card Services
Twin Falls, Idaho
08.2016 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Authored detailed work plans to meet business priorities and deadlines.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Updated stakeholders on key milestones for projects.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Waitress
Sizzler Restaurant
Twin Falls, ID
05.2005 - 03.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Cheer Coach and Program Owner
Magic Valley Eagles
Twin Falls, Idaho
08.2002 - 03.2018
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Taught range of sport-specific skills with optimal safety standards.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Participated in regular training courses to keep up-to-date with new teaching methods and developments.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Coordinated with other coaches to improve performance of cheerleaders.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
- Planned and directed physical conditioning programs to enable athletes to achieve maximum performance.
- Directed special events, outreach programs and pep rallies.
- Held special events to promote camaraderie among teammates, families and community members.
6th Grade Teacher
Twin Falls School District 411
Twin Falls, ID
06.1998 - 06.2000
- Prepared and implemented lesson plans covering required course topics.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Prepared daily lesson plans for activities.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Taught subject matter based on information compiled from textbooks, online sites and other educational materials.
- Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.
Education
Bachelor of Science - Elementary Education
Idaho State University
Pocatello, ID05.1998
Skills
- Client Engagement
- Work Planning and Prioritization
- Attention to Detail
- MS Office
- Gathering Requirements
- Cultural Awareness
- Integrating User Feedback
- Delivery Assurance
- Project Leadership
- Outcome Accountability
- Consultative Sales Approach
- Working with Consultants
- Honesty and Integrity
- Sales Representation
- PR Events
Timeline
Loyalty Consultant
Kickback Rewards Systems - Loyalty Marketing & Gift Card Services
08.2016 - Current
Waitress
Sizzler Restaurant
05.2005 - 03.2020
Cheer Coach and Program Owner
Magic Valley Eagles
08.2002 - 03.2018
6th Grade Teacher
Twin Falls School District 411
06.1998 - 06.2000
Bachelor of Science - Elementary Education
Idaho State University
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