Andrea Matthews

•Provided client assistance via telephone,mail, fax and email.

•Skilled at working within state and federal disability laws with application approval process.

•Extensive knowledge of medical and insurance terminology.

•Completed, processed, and maintained applicable paperwork and records.

•Manage 250 caseloads per month.

• Collaborated with Fitness Owners /Managers to make accurate monthly/yearly reservation time slots available for personal trainers, group fitness and certifications.
• Developed contacts with individuals and organizations, applying effective strategies and techniques to promote group fitness and trainer certifications success.
• Maintained monthly productivity scheduling goals.
• Manage monthly/yearly calendars for trainers' certifications.
• Communicated with customers on phone and via written correspondence.
• Managed over 80 customer calls per day.

• Developed new business and managed new and existing clients.
• Establish flow of communication with clients via phone,email, text etc.
• Carried out day-day-day duties accurately and efficiently
• Manage 100 calls daily to meet quota.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Managed staff of 25 inbound callers that made daily 100 customer calls per day.