Andrea Matthews CPHT

Over thespan of seven years, I supervised multiple locations, ensuring stringent adherence to high-quality operational standards. This involved conducting routine audits of operational practices at each site within the district, guaranteeing compliance with both company policies and procedures, as well as federal and state regulations.

I prioritized fostering a positive work culture, thereby bolstering employee morale and facilitating a collaborative environment conducive to teamwork and professional development opportunities.

Additionally, I played a pivotal role in orchestrating seamless store openings by coordinating logistics, staffing, training, and promotional activities. Through hands-on leadership, I exemplified best practices in sales and customer service, setting a benchmark for excellence across all locations.

• Delivers exceptional customer service by exemplifying high standards and addressing customer needs effectively.

• Conducts comprehensive training sessions for new hires, ensuring they are well-versed in Family Dollar procedures, sales techniques, and daily operational policies.

• Manages time and attendance records meticulously to facilitate accurate employee compensation.

• Holds regular meetings with staff to review daily priorities and ensure alignment with organizational goals.

• Offers support to sister locations on a weekly basis, fostering collaboration and synergy across the network.

• Conducts peer reviews within the pharmacy department, ensuring quality assurance and continuous improvement in service delivery.

• Maintains optimal inventory levels and workflow efficiency within the pharmacy, ensuring timely dispensing of prescriptions and seamless customer service.

• Analyzes and reports on projected and existing store sales, leveraging insights to drive strategic decision-making and optimize performance.

• Delivers exceptional customer service, prioritizing patient care and satisfaction.

• Manages vendor and contractor relationships, overseeing projects from initiation to completion while adhering to deadlines and quality standards.

• Conducts monthly evaluations to assess performance and identify areas for improvement within the pharmacy team.

• Provides comprehensive training for new hires, acquainting them with Walgreens' procedures, sales techniques, and policies to ensure a smooth transition into their roles.

• Manages timekeeping processes to ensure accurate and timely employee compensation, maintaining compliance with labor regulations.