Andrea Mauvais
Orlando,Fl
Summary
Highly motivated and result oriented customer service professional who has experiences in many areas of that field. Eager to expand my knowledge, and collaborate with like minded individuals. I am excited to grow, and commit to the contribution of the company's goals, success, and vision.
Overview
15
15
years of professional experience
Work History
Customer Success Representative
UDT
07.2024 - Current
- Responding to customer inquiries and resolving issues promptly
- Tracking deliveries for service requests, and ensuring products are processed and shipped on time manner
- Maintaining strong client relationships, and addressing any issues needing resolution
- Coordinate customer service needs with other departments to ensure effective service orders are met
- Promptly respond to emails, and communicate by phone calls to ensure customer satisfaction
Patient Care Advocate
Murray Developmental Center
12.2021 - 06.2024
- Company Overview: Contract job with Favorite Staffing Inc
- Taking care of people with special needs
- Assisting them with daily activities, and making sure they are doing well and are comfortable
- Supervising them throughout each day, and document / report if there are any changes to nurses
- Contract ended
- Contract job with Favorite Staffing Inc
Customer Service Rep / Benefit Verification Specialist (Remote)
CVS
02.2017 - 11.2021
- Answer inbound calls, and make outbound calls to patients, and MDO
- Maintained a steady resolution rate per company standard
- Uphold quality control policies and procedures
- Participate in ongoing proprietary trainings and certifications
- Executed on-time duties to resolve complex patient issues
- Engage with team members to achieve overall goal
- Multitasked on various functions of the company's service system
- Maintain company's quality assurance in all aspect
Sales Associates/ Cashier / Visual Merchandiser
Forever XXI
12.2009 - 02.2017
- Assisted clients with concerns via phone and in store
- Check emails for new updates to assure a timely response
- Teams collaborate with one another on new updates
- Trained new hires on products procedures, best practices and protocols
- Supported the release of new product allocation
- Managed reports and tracked sales activities
- Conducted store visual displays per company guidelines
Education
High School Graduate -
Oak Ridge High School
Orlando, FLSkills
- Complaint Resolution
- CRM Software
- Microsoft Office
- Microsoft Teams
- Excel Spreadsheet
- Project Management
- Independently reliable
- Patient care assistant
- Data Entry
- Scheduling Orders
- Inbound and Outbound Calling
- Order Processing
- Customer Service
- Call Center Operations
- Multi-Task Management
- Typing 50 WPM
Timeline
Customer Success Representative
UDT
07.2024 - Current
Patient Care Advocate
Murray Developmental Center
12.2021 - 06.2024
Customer Service Rep / Benefit Verification Specialist (Remote)
CVS
02.2017 - 11.2021
Sales Associates/ Cashier / Visual Merchandiser
Forever XXI
12.2009 - 02.2017
High School Graduate -
Oak Ridge High School
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