ANDREA MAVAREZ
Port Saint Lucie,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Chiropractor Assistant
-
11.2023 - Current
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
Front Desk Receptionist
-
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and scanned identification and insurance cards.
Front Desk Receptionist
Millennium Laser Eye Centers
01.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
Patient Coordinator
Millennium Laser Eye Centers
01.2023 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Sales Associate
Tory Burch
06.2022 - Current
- Working
- Provided positive first impression to welcome existing, and new and protentional customers
- Engaged with customers to effectively build rapport and lasting relationship
- Solve customers’ challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products.
Coach Outlet Store - Sales Associate
09.2021 - 06.2022
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Increased sales by offering advice on purchases and promoting additional products
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared new merchandise for floor set
- Prepared merchandise for sales floor by pricing or tagging.
Key Holder
Steps New York
05.2021 - 09.2021
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Tracked and prioritized work orders to meet daily production requirements
Cashier
Steps New York
05.2021 - 09.2021
- Performed cash, card and check transactions to complete customer purchases
- Maintained current knowledge of store promotions and highlighted sales to customers
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Associate of Science - Graphic Design
Broward College
Davie, FL08.2024
High School Diploma -
Coral Glades High School
Coral Springs, FL05.2020
Skills
- Selling Techniques
- New Merchandise Presentation
- Customer Services
- Creative Strategies
- Teamwork and Collaboration
- Scheduling
- Adaptability
- Patient Care and Education
- Patient Records Management
- Verbal and Written Communication
- Patient Care Coordination
- Payment Collection
Languages
Spanish
Native or Bilingual
Timeline
Chiropractor Assistant
-
11.2023 - Current
Front Desk Receptionist
-
11.2023 - Current
Front Desk Receptionist
Millennium Laser Eye Centers
01.2023 - 10.2023
Patient Coordinator
Millennium Laser Eye Centers
01.2023 - Current
Sales Associate
Tory Burch
06.2022 - Current
Coach Outlet Store - Sales Associate
09.2021 - 06.2022
Key Holder
Steps New York
05.2021 - 09.2021
Cashier
Steps New York
05.2021 - 09.2021
Associate of Science - Graphic Design
Broward College
High School Diploma -
Coral Glades High School