ANDREA MAVAREZ
Port Saint Lucie,FL
Summary
Customer Service professional with expertise in service delivery and exceptional multitasking skills. Proven track record in nurturing professional relationships to enhance profitability and achieve business objectives. As a compassionate Patient Services Coordinator, consistently maintains high productivity while effectively managing patient communication, appointment scheduling, and medical records. Strong emphasis on empathy, problem-solving, and collaboration fosters smooth operations and positive patient experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Cora Physical Therapy
Port Saint Lucie
02.2024 - Current
- Assisted with scheduling appointments for patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed referrals for specialty care services as needed.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Front Desk Receptionist
Grassam Spine And Wellness Center
11.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and scanned identification and insurance cards.
Chiropractor Assistant
Grassam Spine And Wellness Center
11.2023 - 01.2024
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
Front Desk Receptionist
Millennium Laser Eye Centers
01.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
Patient Coordinator
Millennium Laser Eye Centers
01.2023 - 10.2023
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL05.2020
Associate of Science - Graphic Design
Broward College
Fort Lauderdale, FLSkills
- Verbal and written communication
- Appointment scheduling
- HIPAA compliance
- Medical terminology
- Relationship building
- Bilingual
- Customer service
- Phone and email etiquette
- Friendly and outgoing
- Problem-solving
Certification
- Register Behavior Technician
Timeline
Patient Services Coordinator
Cora Physical Therapy
02.2024 - Current
Front Desk Receptionist
Grassam Spine And Wellness Center
11.2023 - 01.2024
Chiropractor Assistant
Grassam Spine And Wellness Center
11.2023 - 01.2024
Front Desk Receptionist
Millennium Laser Eye Centers
01.2023 - 10.2023
Patient Coordinator
Millennium Laser Eye Centers
01.2023 - 10.2023
High School Diploma -
Coral Glades High School
Associate of Science - Graphic Design
Broward College
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