Andrea Maxwell
Chicago,IL
Summary
Experienced Tax Credit Property Manager with expertise in managing 102 units, ensuring compliance with LIHTC regulations, and achieving 98% occupancy rate. Successfully implemented tenant retention program, reducing turnover rates by 20% in 12 months. Oversaw annual budget realizing 8% cost saving through strategic vendor negotiations. Skilled in expense management, regulatory compliance, and tenant relations.
Overview
4
4
years of professional experience
Work History
Tax Credit Property Manager
RPM Managment LLC
07.2024 - 05.2025
- Managed portfolio of 102 units, ensuring compliance with Low-Income Housing Tax Credit (LIHTC) regulations, resulting in 98% occupancy rate
- Implemented tenant retention program that reduced turnover rates by 20% over 12 months
- Oversaw annual budget achieving cost savings of 8% through strategic vendor negotiations and expense management
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Collect rent/process rent roll
Assistant Property Manager/Sales and Leasing Consultant
Hispanic Housing Development
01.2023 - 03.2024
- Assisted in managing 80 senior residential units, coordinating maintenance and administrative staff activities to maintain high-quality property management services
- Processed tenant applications and renewals, maintaining documentation in compliance with state and federal regulations
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Attended staff meetings and took extensive notes to share with property manager.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Collect rent/process rent roll
Intake Specialist
Illinois Housing Authority
08.2021 - 2022
- Supported IHA in assisting individuals and families applying for housing assistance program.
- Collecting necessary documentation And determining eligibility for various housing programs.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Utilized advanced CRM software to manage client information, ensuring accuracy and accessibility for all team members.
Education
Bachelor of Science - Criminal Justice
Pittsburgh Technical Institute
PA05-2018
Timeline
Tax Credit Property Manager
RPM Managment LLC
07.2024 - 05.2025
Assistant Property Manager/Sales and Leasing Consultant
Hispanic Housing Development
01.2023 - 03.2024
Intake Specialist
Illinois Housing Authority
08.2021 - 2022
Bachelor of Science - Criminal Justice
Pittsburgh Technical Institute
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