ANDREA MAY
Albuquerque,NM
Summary
Experienced in leading others in high-demand situations, possessing a unique blend of patience, determination, and persistence when troubleshooting client issues. Recognized for reliability and trustworthiness, excelling at coordinating multiple tasks simultaneously. Has a knack for understanding and resolving technical problems, thriving both as a team member and independently. Passionate about working with diverse populations, consistently demonstrating excellent common sense, judgment, and decision-making abilities. Draws on extensive experience in healthcare coordination, maintaining composure in stressful situations and known for self-motivation and strong work ethic.
Overview
20
20
years of professional experience
Work History
Outpatient Clerk
Carrie Tingley Hospital, Rehab Services
08.2023 - Current
- Create new patient charts
- Manage multiple schedules
- Enter referrals/prescriptions into charts
- Maintained accurate medical records for patients, ensuring timely access to vital information during healthcare visits.
- Ensured a professional atmosphere in waiting areas through diligent upkeep of cleanliness standards organization comfort measures for patients.
- Ensured accurate billing practices by verifying insurance information and processing claims in a timely manner.
- Assisted in coordinating specialty clinics, facilitating access to specialized care for patients with complex medical conditions.
- Assisted medical staff with daily operations, contributing to a well-organized and efficient outpatient clinic environment.
- Streamlined patient registration processes, resulting in reduced wait times and improved patient experience.
- Sorted incoming correspondence promptly and accurately directed it to appropriate departments or personnel within the facility.
- Provided exceptional customer service by addressing inquiries from patients and their families regarding appointments, billing, and insurance matters.
- Enhanced patient satisfaction by efficiently scheduling and managing appointments for outpatient services.
- Managed confidential patient data securely, adhering to HIPAA regulations and maintaining privacy standards.
- Facilitated smooth communication between patients, providers, and external partners like pharmacies or other healthcare facilities through prompt handling of phone calls or messaging systems.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Youth Care Specialist1/Juvenile Corrections Officer
CYFD/JJS
06.2013 - 08.2023
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public
- Conducted internal security checks and distributed meals
- Continually monitored dormitories for inappropriate activity
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
- Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts
- Supervised inmates during meals, visits, recreation, telephone calls and shower time
- Served as a member of the treatment staffing team to develop a rehabilitative program for juveniles
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Maintained communications with all other areas of the facility at all times
- Maintained daily logs of shift activity
- Supervised the activities of adolescents in a residential setting
- Wrote incident reports for infractions
- Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates
- Maintained correct physical head count at all times
- Attended regular trainings and maintained appropriate certifications
Residential Counselor
Bernalillo Academy
01.2011 - 04.2013
- Provided direct service to children and adolescents with behavioral and emotional disorders in a residential setting
- The position requires general supervision of residents, teaching appropriate daily living and social skills, implementation of the daily schedule, behavior management, crisis intervention, group work, and implementation of recreational activities
- Report writing and records management, and overseeing all aspects of daily living for the residents
- Work cooperatively with my team and conduct myself in a professional, ethical, and therapeutic manner at all times with residents, resident family members and co-workers
Healthcare Support Staff/CMA
Adelante Development Center
02.2007 - 11.2010
- Scheduled and arranged transportation to medical appointments
- Advocated clients' medical needs to healthcare professionals
- Completed MARs and other client documentation when assisting with medication delivery
- Ensured that new medication orders were filled, picked up, logged in, and entered into the MARs
- Communicated with house staff/managers and other team members about medical changes with their clients
- Performed monthly quarterly assessments of the medications in all facility homes, as well as on the clients in my caseload
- Attended all team meetings for the clients, as well as individual-based trainings
- Entered data to maintain accurate files and records of client information
- As one of the highlights of my employment, I received employee of the month for the excellent care and reliability demonstrated
Community Living Support Staff
Adelante Development Center
04.2005 - 02.2007
- Provided the clients with cooking, cleaning, personal hygiene and assisted with medication delivery
- Attentive to all their needs including emotional and social aspects
- Assisted patients with multiple chronic diagnoses, including COPD and asthma
- Supported patients with customized patient teaching tools
- Frequently commended for maintaining the safety, respect and dignity of residents
- Maintained all confidential personnel files, licensing and CPR compliance records
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans
- Worked as part of a team to execute proper care of body mechanics and safety of patients
- Provided caring companionship to elderly and developmentally disabled patients
- Provided primary resident care and assistance with daily living activities
Education
High School Diploma -
Belen High School
Belen, New Mexico01.2004
Skills
- First aid and CPR certified
- Handle With Care Restraint techniques
- File and record maintenance
- Excellent problem solver
- Behavioral disorders familiarity
- Extensive medical terminology knowledge
- Familiarity with disease management programs
- Chart preparation/filing aptness
- Talent in obtaining/charting vital signs
- Proficient in Outlook/Word/Excel/MS Office
- Experience operating multi-line phones
- Calendaring/Scheduling
- Data entry
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Insurance verification
- Appointment management
- Attention to detail
- Multitasking and organization
- Computer skills
- Team leadership
- Phone and email etiquette
- Payment collection and processing
Accomplishments
Received an award for UNMH Distinguished Healthcare Team Member 2024.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outpatient Clerk
Carrie Tingley Hospital, Rehab Services
08.2023 - Current
Youth Care Specialist1/Juvenile Corrections Officer
CYFD/JJS
06.2013 - 08.2023
Residential Counselor
Bernalillo Academy
01.2011 - 04.2013
Healthcare Support Staff/CMA
Adelante Development Center
02.2007 - 11.2010
Community Living Support Staff
Adelante Development Center
04.2005 - 02.2007
High School Diploma -
Belen High School
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