Andrea McCain
Davis,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Dollar General
03.2019 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reported issues to higher management with great detail.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Ringling High School
Ringling, OK05.2004
Skills
- Relationship building and management
- Cost analysis and savings
- Pivot tables
- Sales Promotion
- Customer experience
- Staff hiring
- Inventory Tracking and Management
- Display Setup
- Finance and Accounting Oversight
- Financial Oversight
- Customer Service and Engagement
- Employee Motivation
- Transaction Processing
- Multitasking Abilities
- POS systems operations
- Administrative Management
- Employee Development
- Desktops, Laptops, and Mobile Devices
- Organizational Skills
- Purchasing and planning
- Effective leader
- Work Planning and Prioritization
- Staff Development
- Scheduling
- Written Communication
- Sales Techniques
- Supplier Monitoring
- Training Management
- Time management abilities
- Customer Relations
- Store operations
- POS Systems
- Payroll Administration and Timekeeping
- Quality Assurance
- Customer Service Management
- Financial Management
- Inventory Management
- Customer Service
- Financial Administration
- Team Leadership
- Flexible Schedule
Timeline
Assistant Store Manager
Dollar General
03.2019 - Current
High School Diploma -
Ringling High School