Hi, I’m
Andrea McCarty
Galveston,Texas
Summary
A seasoned, and energetic hospitality manager offering 18 + years of related experience providing exceptional leadership, and guidance to achieve team success through unified goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
18
years of professional experience
4
Certification
Work History
Xpresspa Denver International Airport
Assistant General Manager
01.2019 - 06.2020
Job overview
- Supported general manager with day-to-day operations of two-day spa locations at one of the busiest airports in the nation.
- Participated in selection and onboarding of 55-member team.
- Kept employees motivated and working as team.
- Maintained positive employee relations by keeping open lines of communication with team.
- Interviewed, hired and developed all-star team of professionals who were passionate about company’s brand and to continually achieve service, plus sales goals.
- Recruited, trained, and motivated commission-based staff members.
- Key Achievements
- Assisted in driving sales and overseeing both execution and implementation of key business initiatives for spa.
- Created work schedules that ensured service treatment specialist were scheduled by needs of business.
- Oversaw that guests were consistently treated to best-in-class services.
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
Hospitality Insurance Company
General Manager
12.2015 - 12.2018
Job overview
- Supported and guided staff in day-to-day customer service to exceed hospitality industry.
- Involved daily on sales floor engaging with both sales team and customers.
- Key Achievements
- Created staff schedules based on productivity
- Assisted in developing and executing marketing initiatives, including social media platforms.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development
- Managed budget implementations, employee evaluations, and contract details
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Analyzed market trends and competitor activities to create competitive advantages.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
Colorado Culinary Academy
Social Media Strategist
12.2015 - 12.2018
Job overview
- Simultaneously, created quality content for two companies under the same ownership
- Day-to-day management, and execution of social media accounts for all platforms
- I.e., Twitter, Instagram, Facebook, Pinterest, Google reviews, Yelp
- Key Achievements
- Identified target audiences, and scheduled posts to maximize social media exposure
- Successfully engaged and grew the target audience
- Increased sales, enrollment, service, and overall productivity of both sister businesses.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Increased customer engagement through social media.
- Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
Kitchen Table Cooking School
Social Media Strategist
03.2015 - 09.2015
Job overview
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Curated and segmented editorial content to increase engagement and channel growth.
- Analyzed and reported social media and online marketing campaign results.
Seneca Dreams Salon & Day Spa
Owner & Operator
10.2013 - 03.2015
Job overview
- Managed day-to-day operations of business.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Specialized in bridal clientele.
- Informed guests of appropriate products available to increase retail sales.
- Key Achievements
- Business Ownership
- Interviewed, hired, and developed team of professionals who were passionate about their profession, and provided utmost luxury services to our guest.
- Preparation of legal contracts with both clients, and independent contractors.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
Michaelangelo's Coffee & Wine Bar
Restaurant Co-Owner
01.2004 - 01.2007
Job overview
- Purchased food and cultivated strong vendor relationships.
- Met with wine vendor's weekly to taste, learn and choose new wine to keep menu evolving.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
Antoine Du Chez Salons & Day
General Manager
03.2002 - 05.2009
Job overview
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Oklahoma State University - Oklahoma CityCurrently Enrolled
Master Of Business Administration from Master Of Legal Studies
05.2027
Argosy UniversityDenver, CO
Bachelor Of Science Degree from Psychology
2018
Skills
- Time Management
- Team Work
- Organized
- Empathic
- Conflict Resolution
- Interpersonal Skills
- Ability to Work Under Pressure
- Fast Learner
- Attention to Detail
- Personnel Development
- Sales
Affiliations
- Alliance of Professional Women Communication Committee, Volunteer.Denver, Colorado
- Denver Metro Chamber of Commerce. Creative Mornings - Denver Chapter.
- Court Appointed Special Advocate, Volunteer. (2015) & (2017). Jefferson County Courts. Golden, Co.
- Physical Fitness Coach & Nutrition Instructor (2017) & (2018). Farrell’s Extreme Body. Denver, Co.
- Galveston Historic Foundation, Volunteer. 2023
Certification
- Certified Yoga Instructor, Registered Yoga Alliance. 2012 - Current.
- Certified Nursing Assistant 2010. State Board of Colorado License Number: NA. 0073000 (expired.)
- Colorado State Board Licensed Nail Technician. 1999, License Number: Man.050160 (expired).
- Colorado State Board Licensed Para-medical Aesthetician License Number: Coz. 0500689 (expired).
Timeline
Assistant General Manager
Xpresspa Denver International Airport
01.2019 - 06.2020
Social Media Strategist
Colorado Culinary Academy
12.2015 - 12.2018
General Manager
Hospitality Insurance Company
12.2015 - 12.2018
Social Media Strategist
Kitchen Table Cooking School
03.2015 - 09.2015
Owner & Operator
Seneca Dreams Salon & Day Spa
10.2013 - 03.2015
Restaurant Co-Owner
Michaelangelo's Coffee & Wine Bar
01.2004 - 01.2007
General Manager
Antoine Du Chez Salons & Day
03.2002 - 05.2009
Oklahoma State University - Oklahoma City
Master Of Business Administration from Master Of Legal Studies
Argosy University
Bachelor Of Science Degree from Psychology
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