Andrea McClain
Chandler,AZ
Summary
My name is Andrea McClain, I am 25 years old. I graduated High School in 2018 and received my High School Diploma. To tell you a little more about myself, I am an experienced Cook, Driver, Caregiver, Customer Service Representative, and Trainer. I love helping people and learning new things along the way. I know the correct way to handle difficult situations and how to interact with people on a daily basis whether its in a private or team related scenario. I have over 9 years plus of experience now with being in the Customer service role and I do enjoy it very much, just being able to help others. I do believe it is my calling in life. I know with the right guidance and mentors I will prepare myself to be where I need to be. Without a doubt, Given the opportunity to fulfill any role I am able to showcase my full potential.
Overview
9
9
years of professional experience
Work History
Transportation Specialist
Amazon LLC
07.2023 - Current
- Communicated with drivers to resolve issues and ensure timely deliveries.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided training and guidance to new dispatchers.
- Verification of Bill of ladings
- Troubleshoot customer issues and provide solutions
- Respond to customer and driver inquiries by email via phone, email, and chat
- Scheduling orders in a timely manner
Outreach Agent
Ciox Health
03.2023 - 07.2023
- I retrieved medical records on behalf of multiple health plans
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within.
- Trained and mentored new personnel hired to fulfill various roles.
Driver
Doordash
11.2022 - 03.2023
- I Delivered restaurant, grocery, etc orders
- Maintained professional and friendly demeanor during deliveries to uphold company reputation
- Delivered food orders promptly, ensuring customer satisfaction through efficient routing and time management.
- Utilized GPS technology to navigate routes, enhancing delivery accuracy and reducing delays.
- Maintained vehicle cleanliness and organization, promoting safety and compliance with health regulations.
Communications Specialist
MDS Communications
01.2022 - 11.2022
- I was a Communication Specialist that reached out to donors that donate to multiple charities the organization supported
- Created marketing materials to promote the charity''s work, attracting new supporters and raising public awareness.
- Maintained contact with individuals from external organizations for events.
Assembler
Honeywell
11.2020 - 03.2021
- I was a Level 1 assembler that manufactured the N95 face masks at the Phoenix location
- Facility was closed down and I was seeking employment soon after.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated machinery to produce high-quality products efficiently and consistently.
- Implemented process improvements that enhanced production speed without compromising quality.
Crew Trainer/Cashier/Stocker
99 Cents Only Store
01.2017 - 11.2020
- I worked as a Cashier, Stocker, and also a Trainer for new hires ensuring every customer was satisfied with excellent customer service
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked shelves efficiently to maintain optimal inventory levels and support sales goals.
Cashier
Arby's
08.2016 - 01.2017
- My job duties were being a cashier, server, cleaner, and also managed drive through when needed
- Soon was laid off due to minimum wage increase.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Peoria High School
Peoria, AZ05.2018
Skills
- Strong Communication Abilities
- Customer Satisfaction
- Staff Training
- Conflict Resolution
- Money Handling
- Coaching and Mentoring
- Training and Development
- Customer Service Excellence
- Complex Problem-Solving
- Public Speaking
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Transportation Specialist
Amazon LLC
07.2023 - Current
Outreach Agent
Ciox Health
03.2023 - 07.2023
Driver
Doordash
11.2022 - 03.2023
Communications Specialist
MDS Communications
01.2022 - 11.2022
Assembler
Honeywell
11.2020 - 03.2021
Crew Trainer/Cashier/Stocker
99 Cents Only Store
01.2017 - 11.2020
Cashier
Arby's
08.2016 - 01.2017
High School Diploma -
Peoria High School
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