Andrea McClendon
Harrisonburg,VA
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate Cashier
Lowe's Companies Inc
Newport News, Harrisonburg, VA
02.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.Monitored self-checkout systems and provided assistance or intervention where required.Worked closely with shift manager to solve problems and handle customer concerns.Worked flexible schedule and extra shifts to meet business needs.Maintained secure cash drawers, promptly resolving discrepancies in daily totals.Mentored new team members on POS system operation, customer service strategies and sales goals.Performed cash, card and check transactions to complete customer purchases.Learned duties for various positions and provided backup at key times.Maintained current knowledge of store promotions and highlighted sales to customers.Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Effectively managed over 50 customer calls per day, while assisting customers with conflict resolution, placing delivery orders, and ensuring optimal customer experiences while providing solutions.
Medical Receptionist
M.D. Express Urgent Care
Newport News, VA
11.2019 - 08.2020
- Completed and filed financial documentation for accounting purposes.Organized paperwork such as charts and reports for office and patient needs.Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing patient flow.Adhered to strict HIPAA guidelines at all times to protect patient privacy.Adeptly managed multi-line phone system and pleasantly greeted all patients, and successfully processed each patients' requests according to their needs.Used computer programs and registration systems to schedule patients for routine and complex procedures.Obtained payments from patients and scanned identification and insurance cards.Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.Coordinated patient scheduling, check-in, check-out and payments for billing.
Server
Bloomin' Brands Inc.
Newport News, VA
08.2019 - 06.2020
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.Worked with Point of Sale (POS) system to place orders, manage bills and handle complimentary items for dissatisfied customers.Greeted and maintained relationships with regular customers.Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.Prepared beverages and filled food orders for customers.Checked identification to enforce age regulations for alcoholic beverages.Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Server
County Grill And Smokehouse
Yorktown, VA
05.2018 - 05.2019
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.Prepared beverages and filled food orders for customers.Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Server
P.F. Chang's China Bistro Inc.
Newport News, VA
01.2018 - 05.2018
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.Managed timely and effective replacement of damaged or missing products.Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.Kept register accurate through correct billing, payment processing and cash management practices.Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Food Service Worker
SeaWorld Parks & Entertainment
Williamsburg, VA
05.2016 - 08.2016
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.Cooked batches of food according to standard recipes.Observed customer purchases in line and differentiated between standard portions.Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Education
High School Diploma -
Menchville High School
Associate of Science - Social Sciences
Thomas Nelson Community College
Bachelor of Science - Nursing
James Madison University
Harrisonburg, VA12.2023
Skills
- Hipaa Guidelines
- Inventory Oversight
- Appointment Scheduling
- Account Management
- Payment collection
- Planning and Coordination
- Conflict resolution
- Electronic Medical Records
- Critical thinking
- Insurance Verification
- Complaint Resolution
- Cleaning and Sanitizing
- Detail-Oriented
- Reporting and Documentation
- Active Listening
Certification
- Basic Life Support, American Heart Association - 04/20/2021-04/20/2023
Basic Life Support (BLS)
Providing exceptional life-sustaining care to persons going into cardiac arrest, respiratory distress, or having the inability to productively perform oxygen exchange.
Timeline
Customer Service Associate Cashier
Lowe's Companies Inc
02.2021 - Current
Medical Receptionist
M.D. Express Urgent Care
11.2019 - 08.2020
Server
Bloomin' Brands Inc.
08.2019 - 06.2020
Server
County Grill And Smokehouse
05.2018 - 05.2019
Server
P.F. Chang's China Bistro Inc.
01.2018 - 05.2018
Food Service Worker
SeaWorld Parks & Entertainment
05.2016 - 08.2016
High School Diploma -
Menchville High School
Associate of Science - Social Sciences
Thomas Nelson Community College
Bachelor of Science - Nursing
James Madison University
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