Compassionate and dedicated Certified Nursing Assistant with a proven track record at International Domestic Consulting, excelling in patient care and HIPAA compliance. Known for enhancing patient satisfaction through empathetic communication and meticulous documentation, while promoting independence and dignity. A reliable team player committed to delivering quality care in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Certified Nursing Assistant
International Domestic Consulting
02.2025 - Current
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Assisted in daily living activities for patients, promoting independence and dignity throughout the caregiving process.
Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained patient confidentiality at all times, adhering to HIPAA regulations and respecting their right to privacy throughout the caregiving process.
Executive Housekeeping Manager
Courtyard by Marriott
10.2024 - Current
Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
Operations Supervisor
Century Ambulance Services
12.2023 - 07.2024
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Certified Ambulance Driver
Century Ambulance Services
10.2023 - 12.2023
Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
Maintained professional demeanor during high-stress situations, effectively managing emotions while providing quality care to patients in need.
Completed required training programs and certifications, staying current on industry best practices for emergency transportation.
Education
Associate of Arts - Sports And Fitness Administration
G.C Foster College of Sports
Spanish Town, Jamaica
07-2004
Associate of Arts - Physical Education Teaching And Coaching
Church Teachers College
Mandeville ,Manchester,Jamaica
07-1984
High School Diploma -
Manchester High School
Mandeville,Manchester,Jamaica
01-1983
Skills
Patient care
HIPAA compliance
Reliable team player
Direct patient care
Timeline
Certified Nursing Assistant
International Domestic Consulting
02.2025 - Current
Executive Housekeeping Manager
Courtyard by Marriott
10.2024 - Current
Operations Supervisor
Century Ambulance Services
12.2023 - 07.2024
Certified Ambulance Driver
Century Ambulance Services
10.2023 - 12.2023
Associate of Arts - Sports And Fitness Administration
G.C Foster College of Sports
Associate of Arts - Physical Education Teaching And Coaching
Senior Officer Domestic Engagement at International and Domestic Engagement, AMSASenior Officer Domestic Engagement at International and Domestic Engagement, AMSA