Andrea McCurdy
Greenville,SC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong, communicator and I take pride in helping and collectively solving problems, working effectively and productively with diverse customers and individual needs. As a professional I have a positive attitude, outgoing, self sufficient and hard working.
Overview
23
23
years of professional experience
Work History
Front Desk Customer Service Representative
H&r Block
Greenville , SC
12.2023 - 05.2024
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Ensured all customer service standards were met while maintaining a positive attitude at all times.
- Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate Tax Pro.
- Answer Phones, Set appointments, Fax, Copy, File & Scan Documents.
- Collected and Processed payments for services
Medical Courier
The Blood Connection
Greenville , SC
07.2022 - 05.2023
- Ensured timely pick up and delivery of packages within designated time frames.
- Provided exceptional customer service during interactions with clients.
- Verified orders for accuracy before deliveries were made.
- Managed multiple routes concurrently while meeting all deadlines.
- Delivered medical supplies and equipment to healthcare facilities.
- Responded quickly to any changes or requests from dispatch personnel.
- Processed paperwork associated with deliveries accurately and efficiently.
- Logged and tracked deliveries using electronic and paper systems, ensuring accuracy and accountability of all items transported.
Executive Office Manager
Corbin Roofing
Lawrenceville , Georgia
01.2015 - 12.2021
- Supervised 2 Employees
- Order Entry
- Kept Inventory
- Material Handler- Ordered Jobsite Materials, Pick-ups, Drop-offs
- Marketing- Created T-Shirts, Flyers, Business Cards, Office supplies
- Scheduled Appointments for Customers- Included, Free Estimates, Repairs and Full Roofs
Call Center Representative
Medieval Times
Lawrenceville , Georgia
01.2010 - 12.2014
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Identified opportunities to upsell additional products or services when appropriate.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Retail Sales Representative/Office Manager
After Hours Formalwear
Duluth, Georgia
01.2001 - 11.2009
- Provided customer service for over 500 stores.
- Handled daily POS sales, credits, returns, transfers, and order fulfillment.
- Provided support for all other departments, including retail sales account executives, purchasing, merchandising, and warehouse operations.
- Managed Office Team.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA06-1998
Skills
- Administrative Support
- Payment Processing
- Data Entry
- Sales Tracking
- Stress Tolerance
- Customer experience management
- Appointment Scheduling
- Order Processing
- Strong interpersonal skills
- Office equipment proficiency
- Inbound and Outbound Calling
- Problem-Solving
Timeline
Front Desk Customer Service Representative
H&r Block
12.2023 - 05.2024
Medical Courier
The Blood Connection
07.2022 - 05.2023
Executive Office Manager
Corbin Roofing
01.2015 - 12.2021
Call Center Representative
Medieval Times
01.2010 - 12.2014
Retail Sales Representative/Office Manager
After Hours Formalwear
01.2001 - 11.2009
High School Diploma -
Central Gwinnett High School
Similar Profiles
Nicole Booker, SHRM-CPNicole Booker, SHRM-CP
District Manager at H&R BlockDistrict Manager at H&R Block
Zybelle Vega BonafontZybelle Vega Bonafont
Tax Preparer at H&r BlockTax Preparer at H&r Block
Wendy RalstonWendy Ralston
Receptionist at H&R BlockReceptionist at H&R Block